Whether or not a service can be purchased when a guest books their stay depends on the type of service it is.

Your bookable service (and attached products) can be purchased when a reservation is made, while all other services and products cannot; instead, they have to be purchased on-site and manually added to the customer's bill in Commander.

Learn more about how to set up a bookable service or create additional services.

Services and products

Services and products are always interconnected; you cannot create a product without first creating the service that it's attached to. This allows you to set up a pricing system that takes both the price of the product and the price of the service into account.

For example: if you set up room service with a price of $5, every separate order will have a 5-dollar service charge on top of the price of the products (no matter which products are ordered).

Learn more about creating products and product categories.

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