If you create a new additional service, guests won't be able to purchase it (or any attached products) when they make their reservation; the additional service or product will have to be purchased on-site and manually added to the customer's bill in Commander.

If you want customers to be able to purchase something with their reservation, you need to create a product that's attached to a bookable service (like your stay service). Learn more about bookable services and how to set them up.

Create an additional service

If you require accounting category setup for all additional services and products (enabled in your accounting configuration settings), you'll need to create all of the accounting categories related to the additional service before you create the additional service itself.

  1. Go to Main menu > Settings > Additional services.
  2. Click the + button.
  3. Enter the name of the additional service (for example, “Room service”).
  4. Enter the price and select the tax rate that should be applied. When you set up a price, you must also set up the currency.
  5. Set up all accounting categories.
  6. Enter all other details.
  7. Click Create.

Need more help? Check out our in-depth explanation of fields on this screen.

Field

Description

Name

Enter a name for the service (for example, "Room Service").

Short name

Enter an abbreviated name for the service (for reports, where space is limited).

Description

Enter a short description of the service.

Ordering

Choose the position you want your stay service to occupy in a list of your property's services.

Currency

Enter the currency you want the service to be settled in.

Amount

If this service includes additional items, this will be a service fee in addition to the cost of each item. If you do not wish to charge an additional service fee, you can leave this field blank.

Tax rate

Select the tax rate you want applied to the price of this service.

Default segment

The default segment that reservations are assigned to (business, personal, etc).

Options

Select Bill as package if you want products attached to this service to be merged together on one line of the bill (rather than listing each product on a separate line).

Select Has configurable business segment if you want users to assign a segment when they create a new reservation in Commander.

Select Has expanded bill items if you want items to be listed individually on bills (instead of being grouped).

Select Has overridable price if you want employees with billing privileges to be able to override the standard price of a product.

Select Has overridable tax if you want employees with billing privileges to be able to override the standard tax rate of a product.

Select New orders automatically processed if you want new orders to be automatically processed without requiring manual confirmation from an employee.

Select Offer to employee if you want the service to be listed on the customer dashboard so that employees can add it to bills.

Select Order generates email if you want orders to trigger an automatic email notification for the relevant departments.

Select Order generates notification if you want orders to trigger an automatic Commander notification for the relevant departments.

Select Order requires a segment if you want to prevent products from this service from being ordered until they have a segment attached.

Select Order requires completed notes if you want guests to be prevented from ordering a service until they've added notes (for example, if a guest wants to order your taxi service, they must first add the time and location of their arrival).

Select Orderable only with products if you want guests to be prevented from ordering a service without attaching products (for example, if you have a service called 'Room Service', guests can't order the entire service. They must order a product from within 'Room Service', for example, 'Steak and Salad').

Responsible employee

If this service is managed by one particular employee, select that individual from the drop-down list.

Responsible department

If this service is managed by one particular department, select that department from the drop-down list.

Accounting category

Select an accounting category for this service.

Rebate accounting category

Select an accounting category for rebates of this service.

Canceled item accounting category

Select an accounting category for this service if it's canceled.

Promotions

Choose when you want the product to be offered to guests through Operator or upselling integrations. Note: If you want this service to be offered to guests checking in on Operator, select Before check-in.

Delete an additional service

When you delete an additional service, all products attached to it will also be deleted.

Deleting an additional service doesn't affect any data already collected for that additional service or its attached products.

  1. Go to Main menu > Settings > Additional services.
  2. Click on the additional service you want to delete.
  3. Click the Trash icon.
  4. Confirm by clicking Delete.
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