Feel free to send us an email at
It helps us a lot if you explain in detail and provide us with the property name,
reservation number & more details related to your question/issue.
We will reply to you as soon as we can, usually within 24 hours.
Unfortunately due to Covid-19, we are operating with a smaller team than usual, so response times maybe a little longer than you are used to.
If you are having an emergency situation or any critical incident that you need assistance with, please contact us in any of the below forms:
- Send email to [email protected] with subject line
- Open the chat inside Commander and select
Critical incident button.
- Call our emergency phone line +420 245 501 660 and select option Critical incident from the menu.
How do you define if your issue is critical?
- System is not accessible or extremely slow and you checked your network connection is working properly
- A core functionality is not working and there is no workaround, such as check-in, check-out, charging payment, etc.
- Reports are completely empty and your data is missing.
Please note that we may limit or deny your access to support if we determine, in our reasonable discretion, that you are acting, or have acted, in a way that results or have resulted in misuse of support or abuse of Mews representatives.
In the meantime, we have an amazing help center. Most of the functions, features, and use cases are described there. Just search for keywords and it should return you the most relevant help-articles.