Whether or not a product can be purchased when a guest books their stay depends on the type of service it's attached to.

If you attach a product to your stay service, it can be purchased when a guest makes a reservation (either separately or packaged with stay); if you attach a product to an additional service that you created, it can only be purchased on-site and manually added to the customer's bill in Commander.

Learn more about the relationship between products and services.

Create a product

If you require accounting category setup for all services and products (enabled in your accounting configuration settings), you'll need to create all of the accounting categories related to the product before you create the product itself.

  1. Go to Main menu > Settings > Services.
  2. Click on the service you want to attach the product to. If you want guests to be able to purchase the product when they make their reservation, choose your stay service.If you don't want guests to be able to purchase the product when they make their reservation, choose one of the additional services you created.
  3. Click Products.
  4. Click the + button.
  5. Enter the name of the product (for example, “Steak and salad”).
  6. Set up all accounting categories for this product.
  7. Enter the price of the product and select the tax rate that should be applied. When you set up a price, you must also set up the currency.
  8. Enter all other product details.
  9. Click Create.

Need more help? Check out our in-depth explanation of fields below:

Delete a product

Deleting a product doesn't affect any data already collected for that product.

  1. Go to Main menu > Settings > Services.
  2. Click on the service that the product is attached to. This can be either your stay service or any of your additional services.
  3. Click Products.
  4. Click on the product you want to delete.
  5. Click the Trash icon.
  6. Confirm by clicking Delete.
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