Cancellation policies are attached to rate groups, so you must create a rate group before you can attach a cancellation policy to it.
Create a cancellation policy
- Create a new rate group or open an existing rate group to attach the cancellation policy.
- Under Settings, click Cancellation policies.
- Click the
+
button. - Choose when you want the cancellation fee to be charged and in which currency. You can set up an absolute fee to charge a fixed amount or a relative fee to charge a percentage of the reservation cost.
- Enter all other cancellation policy details.
- Click
Create
.
Need more help? Check out our in-depth explanation of fields below:
Modify a cancellation policy
- Go to Main menu > Settings > Services.
- Select your bookable service.
- Click Rate groups.
- Under the Cancellation policies column, click on the cancellation policy you want to modify.
- Update the cancellation policy details.
- Click
Save
.
Delete a cancellation policy
- Go to Main menu > Settings > Services.
- Select your bookable service.
- Click Rate groups.
- Under the Cancellation policies column, click on the cancellation policy you want to delete.
- Click the Trash icon.
- Confirm by clicking
Delete
.