A close restriction prevents a reservation from being made at your property when certain conditions are met. The restriction can apply to:

  • Rates (all rates or specific rates)
  • Rate groups
  • Space categories
  • Space types

Create a closed-to-arrival restriction

A closed-to-arrival (CTA) restriction prevents guests from making a reservation with an arrival time during the restricted period.

A reservation can be made with nights that fall within the restricted period, as long as arrival is before the restriction starts.

  1. Go to Main menu > Settings > Services.
  2. Click on your stay service.
  3. From the Settings menu, click Restrictions.
  4. Click the + button.
  5. Under the Type field, select Closed to arrival.
  6. Enter the start and end date of the restriction. The restriction applies to both the start and end date, as well as all dates in between. If you want to create a restriction for one day, you must enter the same date for the start and end.
  7. Select the rate, rate group, space category, and/or space type that you want the restriction to apply to. See our reference article for an in-depth explanation of fields on this screen. If you do not select an option, the restriction will apply to all. For example, if you don't select a rate, the restriction will apply to all of your rates.
  8. Click Create.

Create a closed-to-departure restriction

A closed-to-departure (CTD) restriction prevents guests from making a reservation with a departure time during the restricted period.

A reservation can be made with nights that fall within the restricted period, as long as departure is after the restriction ends.

  1. Go to Main menu > Settings > Services.
  2. Click on your stay service.
  3. From the Settings menu, click Restrictions.
  4. Click the + button.
  5. Under the Type field, select Closed to departure.
  6. Enter the start and end date of the restriction. The restriction applies to both the start and end date, as well as all dates in between. If you want to create a restriction for one day, you must enter the same date for the start and end.
  7. Select the rate, rate group, space category, and/or space type that you want the restriction to apply to. See our reference article for an in-depth explanation of fields on this screen. If you do not select an option, the restriction will apply to all. For example, if you don't select a rate, the restriction will apply to all of your rates.
  8. Click Create.

Create a stop sell

A stop sell, or closed-to-stay restriction, prevents guests from making a reservation with nights that occur during the restricted period. Reservations with a departure on the start date of a stop sell are not affected.

  1. Go to Main menu > Settings > Services.
  2. Click on your stay service.
  3. From the Settings menu, click Restrictions.
  4. Click the + button.
  5. Under the Type field, select Closed to stay.
  6. Enter the start and end date of the restriction. The restriction applies to both the start and end date, as well as all dates in between. If you want to create a restriction for one day, you must enter the same date for the start and end.
  7. Select the rate, rate group, space category, and/or space type that you want the restriction to apply to. See our reference article for an in-depth explanation of fields on this screen. If you do not select an option, the restriction will apply to all. For example, if you don't select a rate, the restriction will apply to all of your rates.
  8. Click Create.
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