Before a bill is closed (i.e., finalized), you can make changes to the items listed on it.

Add items to an open bill

When someone makes a reservation, the accommodation (nights) and any products packaged with accommodation are added to the billing tab of the customer's profile. If a settlement is automatic, the items are added to an open bill with payment, and the bill is closed; if the settlement is manual, they're added to the billing tab as unpaid items, which can be moved to an open bill later.

If a customer orders a service or product directly through you (rather than purchasing it with their accommodation), you can manually add it to their bill in Commander.

The product is connected to your stay service

If a customer wants to purchase a product that is usually packaged with stay (i.e., the product is attached to your stay service), you need to add it through their reservation.

  1. Open the reservation.
  2. Go to the Items tab.
  3. Find the Add product section.
  4. Select the product you want to add, and enter the product count.
  5. Click Add.The product will be added to the billing tab of the reservation owner's customer profile, under Unpaid items / Deposits. Click next to an item to move it to an open bill.

The product isn't connected to your stay service

If a customer purchases a product or service that isn’t connected to accommodation, you can add it directly to their unpaid items in the billing tab of their customer profile.

  1. Open the customer's profile.
  2. Go to the Billing tab.
  3. In the Unpaid items / Deposits section, click + Bill item.
  4. Select the service you want to add to the customer's bill. If the service has multiple sub-products, you can click the + or - buttons to add or remove any products that should or shouldn't be on the bill.
  5. Click Create.Click next to an item to move it to an open bill.

Transfer bill items to another customer or company

Transfer all of the items on an open bill

  1. Open the customer's profile.
  2. Go to the Billing tab.
  3. Find the open bill you want to transfer and make sure it's selected (if there are multiple open bills).
  4. Click Move. Transfer to company: Select Company, search for the company, and click Move. The items will be added to a new bill in the billing tab of the customer's profile (under Company bills). Transfer to another customer: Select Another customer, search for the existing customer, and click OK. The items will be added to the billing tab of that customer's profile (under Unpaid items / Deposits).Transfer to companion: Select the companion's name from the drop-down menu. The items will be added to the billing tab of the companion's profile (under Unpaid items / Deposits).

Transfer some of the items on an open bill

  1. Open the customer's profile.
  2. Go to the Billing tab.
  3. Find the open bill you want to transfer and make sure it's selected (if there are multiple open bills).
  4. Click next to the items you want to transfer, to move them to the customer’s unpaid items.
  5. Click + Bill to open a new bill.
  6. Click next to an item to move it to the open bill.
  7. In the open bill, click Move.Transfer to company: Select Company, search for the company, and click Move. The items will be added to a new bill in the billing tab of the customer's profile (under Company bills). Transfer to another customer: Select Another customer, search for the existing customer, and click OK. The items will be added to the billing tab of that customer's profile (under Unpaid items / Deposits).Transfer to a companion: Select the companion's name from the drop-down menu. The items will be added to the billing tab of the companion's profile (under Unpaid items / Deposits).

Remove items from an open bill

If you need to remove an item from an open bill, you have to cancel it out with a negative item. For example, if you want to remove 1 Beer, you need to add -1 Beer to the bill.

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