In Australia and New Zealand, you can set up card surcharge fees to pass transaction costs onto guests.

Note: For legal reasons, surcharging is only available in Australia and New Zealand.

Step 1: Create a surcharging accounting category

  1. Go to Main menu > Settings > Property.
  2. Click Accounting categories.
  3. Click the + button.
  4. Under Name, enter "Surcharging."
  5. Add your accounting codes.
  6. Click Save.

Step 2: Create a surcharging service

  1. Go to Main menu > Settings > Services.
  2. Click the + button.
  3. Fill in the following fields: Under Name, enter a name that you'll recognize for your service (for example, "Surcharging service"). Under Currency, select your default currency. Under Amount, enter “0”.Under Tax rate, select the tax rate on surcharges.
  4. Select your Options. Make sure Bill as package is deselected. Select Offer to the employee and Has overridable price.
  5. Click Save.

Step 3: Adjust your accounting configuration

  1. Go to Main menu > Settings > Property.
  2. Click on the Accounting configuration.
  3. Under Surcharging service, select the service that you just created (for example, “Surcharging service”).
  4. Enter the percentage fee you want to charge for each card type.
  5. Under the Fixed surcharge fee, enter a fee you want to charge in addition to the percentage fees per card type (this is a general fee for card storage). The fixed surcharge fee is in the currency of your property's subscription. The fee will only be added up to the maximum payment card surcharge fee limit (which is different per card type).
  6. Click Save.
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