Use the Mews identity scanner to scan a customer's identity documents when you create their profile—it's built into Mews Operations, and works for any travel document with a Machine Readable Zone.

Note: It’s also possible to use identity scanners from third party integrations—for setup instructions, contact the ID scanner provider.

  1. Go to Main menu > Profiles > Customer.

  2. Click the + button.

  3. Click Mews identity scanner.

  4. Hold the identity document in the square—make sure the machine-readable zone is visible!

  5. Click Scan, then double-check your changes and click Save.

Having trouble?

Not allowed to access device

If you see this screen:

You’ll need to change the permissions for “” to always allow your camera (normally, the default setting is to ask you for permission every time). Learn how to manage website preferences for Chrome, Explorer, Firefox, and Safari.

You can find more information about that here

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