Quickly share information with colleagues or respond to requests from guests.

Note: To read and reply to messages from guests, the Receive customer messages option needs to be enabled in your employee profile. After it's enabled, you'll be able to see new messages but not messages that were sent before the option was enabled.

Send messages

Desktop

  1. Click the Messages icon.
  2. Next to Threads, click the + button.
  3. In the Add members field, search for the person or people you want to send the message to.
  4. Click the Edit icon to add a subject.
  5. Type your message in the field at the bottom of the screen.
  6. Press Enter or click the Paper airplane icon.

iOS

You can only send new messages to internal users with the Commander app—to create a new message thread with a guest, use the desktop application.

  1. Tap Messages.
  2. Tap the + button.
  3. Add a title to the thread, and search for the person(s) you want to message.
  4. Click Create thread.
  5. Type your message.
  6. Tap the Paper airplane icon.

Android

You can only send new messages to internal users with the Commander app—to create a new message thread with a guest, use the desktop application.

  1. Tap Messages.
  2. Tap the + button.
  3. Add a title to the thread, and search for the person(s) you want to message.
  4. Click Create thread.
  5. Type your message.
  6. Tap the Paper airplane icon.

Read messages

Desktop

Read and reply

You'll be notified when you get a new message.

  1. Click the Messages icon.
  2. Click on the new message.
  3. Type your message.
  4. Press Enter or click the Paper airplane icon.

Add someone to a message

You can add colleagues to an existing conversation.

  1. Click the Messages icon.
  2. Under Threads, find the message you want and click it.
  3. In the Add members field, search for the person or people you want to add to the conversation.

View linked reservations

If a message is from a guest, you can easily go to the reservation module to view or update their reservation.

  1. Click the Messages icon.
  2. Under Threads, find the message you want and click it.
  3. In the subject field, click the Reservation icon.

iOS

Read and reply

You'll be notified when you get a new message.

  1. Tap Messages.
  2. Click on the message.
  3. Tap the message field at the bottom of the screen.
  4. Type your message.
  5. Tap the Paper airplane icon.

Add someone to a message

You can add colleagues to an existing conversation.

  1. Tap Messages.
  2. Go to the Internal tab, and tap on the message you want.
  3. Tap the Information icon.
  4. Under Add members, search for the person or people you want to add to the conversation.

View linked reservations

To view linked reservations, use the desktop application.

Android

Read and reply

You'll be notified when you get a new message.

  1. Tap Messages.
  2. Click on the message.
  3. Tap the message field at the bottom of the screen.
  4. Type your message.
  5. Tap the Paper airplane icon.

Add someone to a message

You can add colleagues to an existing conversation.

  1. Tap Messages.
  2. Go to the Internal tab, and tap on the message you want.
  3. Tap the Information icon.
  4. Under Add members, search for the person or people you want to add to the conversation.

View linked reservations

To view linked reservations, use the desktop application.

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