Point-of-sale (POS) integrations allow properties to manage transactions that are made through their external revenue outlets, such as a restaurant or spa. Set up your services, outlets, and accounting categories to connect Mews Commander to your POS. Only the necessary information is exchanged between Mews and the POS system, which ensures that guest data remains secure.

Services

Before you can connect your POS system to Mews, you must create your services (such as “Restaurant” or “Bar”). When a POS sends items to Mews to be posted to a guest’s bill, they are grouped under these services in the Accounting Report and on the guest's bills and invoices, but they are not connected to specific products (so the products in your POS don't need to match the ones you have in Commander).

Note: If your point of sale integration requires a "ServiceId," go to Main menu > Settings > Services, and click on the name of the service. The '"ServiceId" is the long code at the end of the URL for this page.

Outlets

Before your POS provider connects with Mews, you must create your outlets (such as “Restaurant” or ‘Bar”). Outlets are used to record all transactions which are settled outside of Mews; for example, if someone orders a drink at the bar and settles immediately by cash or card, rather than choosing to have it posted to their bill, it will be reported under the Outlets section of the Accounting Report.

Note: If your point of sale integration requires an "OutletId," go to Main menu > Property, click on Outlets, and then click the name of the outlet. The '"OutletId" is the long code at the end of the URL for this page.

Accounting categories

Your POS system usually has an interface that allows you to map your Mews accounting categories to the item categories existing in your POS system. When the mapping is completed, items sent to Mews from the POS system are automatically reported correctly. If no accounting categories are mapped, then the accounting category of the service is used by default.

How information is exchanged between Mews and the POS

The exchange of information between the POS and Mews is designed in a way that ensures the security of guest data.

Items settled immediately

  1. A guest orders an item at the POS.
  2. The guest asks to settle the bill immediately by cash or card.
  3. The waiter completes the transaction.
  4. The items are sent to Mews, along with their accounting categories.
  5. The charges are listed in the Accounting Report under Outlets.

Items posted to a guest bill

  1. A guest orders an item at the POS.
  2. The guest asks for the item to be posted to their bill.
  3. The waiter takes their name or room number and searches for them in the POS.
    - Guests will only be listed if they are added to the reservation as a companion in Commander, or if they have the Paymaster account classification enabled in their customer profile.
  4. Mews confirms whether the guest is in house and whether they have any classifications which would prevent them from having charges added to their bill (for example, "Cashlist").
  5. The items are sent to Mews with their assigned accounting category.
    - If no accounting category is assigned to an item, the accounting category of the service is instead. For example if a Coca Cola is ordered from the minibar but has no accounting category, the accounting category of the minibar will be used.
  6. In Commander, the charges are listed in the customer's profile and in the Accounting Report.
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