A channel manager integration connects Mews Commander with an external channel manager – an aggregator of booking engines all over the world. The main function of the connection between the channel manager and Mews Commander is to send availability and rates from the property (Mews Commander > Channel manager> Channel) and to retrieve reservations created through channels (Channel > Channel manager > Mews Commander).

Availability and rates are updated in two different ways:

Manual upload
Updates all restriction, availability, and rate information for all connected room types and rates for a selected period.
Automatic upload
Only the differences from the last delta update are sent (can't be triggered manually).

Set up the integration

  • This is a general guide for creating a channel manager integration. For specific information about each channel manager, contact Mews support
  • If you're already live with Mews, we won't configure whole channel manager integrations for you—we'll just handle the testing, and help you out if you have any problems.

Step 1: Create the integration

You must be an admin to create an integration in the Mews Marketplace.

1. Go to Main menu > Marketplace.

2. In the Distribution section, find the channel manager integration you want to connect with, and click See more.

Free integrations

3. Click Connect.

4. Click Create.

5. Click OK.

6. Contact the integration partner for further instructions.

Integrations with a monthly subscription cost

Integrations with a subscription cost have a 30-day trial period, so you can test out an integration with no risk—if you don't like it, cancel your subscription within 30 days of signing up and you won't be charged.

Note: If you already have a paid subscription with one of our purchasable integration partners, you can click Connect instead of Purchase to continue with your subscription, and prevent double-charging. If you don't already have a paid subscription, you should click Purchase to create one.

3. Click Connect (if you already have a paid subscription) or Purchase (if you don't).

4. Accept the terms and conditions, and click Purchase.

5. Click Ok.

6. Contact the integration partner for further instructions.

Step 2: Update the integration settings

After you create a channel manager integration, you can update the settings in Commander.

  1. Go to Main menu > Marketplace.
  2. Go to the My subscriptions tab.
  3. Click Settings next to the integration you want to update.
    - To enable or disable the integration, select or deselect the Enabled checkbox.
    Note: do not enable the integration until the testing with the channel manager was completed.
  4. Under Responsible department, assign a department to receive tasks in Commander when there are channel manager errors.
    - If you don't assign a department, tasks will still be created in Commander with no responsible department or assignee.
  5. Update the Enabled operations and Options.

In-depth explanation of enabled operations

In the Enabled operations field, select any of the following options to enable them:

  • Change notification - Mews notifies the channel manager when changes are made to the mapping.
  • Receive reservations - Allows Mews to create a reservation from a direct input
  • Download mappings - Downloads the channel manager mapping information and a mapping file in the Exports Queue.
  • Download reservations - Mews requests the channel manager for all pending reservations. After processing the reservations, Mews confirms the reservations.
  • Upload availability - Mews can send availability.
  • Upload rates - Mews can send rate prices.
  • Upload restrictions - Mews can send rate restrictions.

Some of these operations can be triggered manually for testing purposes.

In-depth explanation of options

In the Options field, you will see the following options:

  • Apply cancellation fee - Select this option if you want the system to automatically apply cancellation fees to reservations that are canceled via distribution channel.
  • Create companions without email - Select this option if you want the system to automatically create profiles for companions even when companion email information is not provided by the channel manager.
  • Create company and travel agency profiles - Select this option if you want the system to automatically create profiles for companies and travel agencies when they are provided by the channel manager but cannot be found in Commander.
  • Create reservation from modification push - Select this option if you want the system to automatically create a new reservation when a channel manager sends a modification for a reservation that cannot be found in Commander. If you do not select this option, the system will not create a new reservation, and you will receive an email notification reminding you to manually create the reservation instead.

Step 3: Map spaces, rates, and products

Contact [email protected] to find out which type of mapping your channel manager uses, and then follow the steps for the appropriate type.

Note: Products charged only once cannot be connected to a synchronized channel manager rate (either directly or at a later time).

Automatically map

  1. Go to Main menu > Marketplace, go to My subscriptions, and click Settings next to the name of the integration.
  2. Click on the name of the integration, and then click the Download button to download your mapping file in .xlsx format.
  3. In the Excel file, find the integration code.
  4. Copy the code and send it to your channel manager support contact, along with the email address you use to sign in to Mews Commander. The channel manager will use both of these to automatically find your Mews enterprises, mapping codes, and information about each property and space, including:
    - Property address and description
    - Videos and images of the property
    - Requirements for each rate, such as the cancellation policy, payment requirements, and any products that are linked to the rate
    - Space descriptions, the maximum number of guests, and videos or pictures of each space
  5. Future updates may need to be sent to the channel manager when you update information in the following areas in Commander:
    - Property information - Main menu > Settings > Property
    - Rate information - Main menu > Settings > Services > Stay > Rates
    - Product information - Main menu > Settings > Services > Stay > Products
    - Space information - Main menu > Settings > Property > Space categories
  6. Alternatively, they may have automatic update notifications set up. Contact Mews support to confirm.

Manually map Mews information in the channel manager

  1. Go to Main menu > Marketplace, go to My subscriptions, and click Settings next to the name of the integration.
  2. Open the integration, and then click Channel manager rates under the Settings section.
  3. For every rate that you do not want sent to the channel manager, you can either deselect the Synchronized checkbox and click Save, or delete the rate entirely by clicking the trash icon on the top right corner.
  4. Go back to the channel manager integration's main screen and click the Download button to download your mapping file in .xlsx format.
  5. Email the mapping file to the channel manager support contact. They will use this file to manually update your rate and space information from Mews into the channel manager.
  6. Further updates must be sent to the channel manager by repeating steps 1-3. Please do this any time you update information in the following areas in Commander:
    - Rate information - Main menu > Settings > Services > Stay > Rates
    - Product information - Main menu > Settings > Services > Stay > Products
    - Space information - Main menu > Settings > Property > Space categories

Manually map the channel manager information in Mews

Note: some channel managers require Mews to use their codes.

  1. Request mapping codes for space types, rates, and products, and the propertyl's credentials from the channel manager support contact.
  2. Open the channel manager integration in Commander by going to Main menu > Marketplace, then go to My subscriptions, and click Settings next to the name of the integration.
  3. Add the information you received from the channel manager; all fields may not be required:
    - Channel manager ID
    - Username
    - Password
  4. Click Save.
  5. Click Channel manager rates under the Settings section.
  6. Open a rate and change the ID to the one you received from the channel manager.
  7. Repeat for all rates you want to send to the channel manager.
  8. Open each product and change the ID to the one you received from the channel manager.
  9. Open a space, find the correct channel manager, and change the ID to the one you received from the channel manager.
  10. Repeat for all the spaces you wish to send to the channel manager.
  11. Further updates must be sent to the channel manager support contact. Then, step 1 and the relevant parts of steps 5-10 must be repeated. Please do this any time you update information in the following areas in Commander:
    - Rate information - Main menu > Settings > Services > Stay > Rates
    - Product information - Main menu > Settings > Services > Stay > Products
    - Space information - Main menu > Settings > Property > Space categories

Step 4: Test and enable the channel manager integration

Send a push for 2-3 days.

  1. In the channel manager settings, scroll down to the Options section.
  2. Under Action, select Push inventory.
  3. Under From, enter today's date
  4. Under To, decide how far into the future updates will be sent to the channel manager.
    - Each channel manager has a maximum number of days into the future that updates can be sent; you can find the maximum under Update interval length. If you want to extend the Update interval length for your channel manager, contact support.
  5. Click Ok.
  6. You will receive a success or error message to your notification email.
    Success: send a full push
    Error: adjust the mapping accordingly and test again.

Note: You should send a push after every big update you make in Commander (for example, updating rates or restrictions).

Update the channel manager integration mapping

It's important that any changes in the integration need to be made at the same time as in the channel manager extranet. Otherwise, problems might occur.

Add a space in Mews

  1. Create a space category or create a space.
  2. Repeat the relevant mapping instructions to add the space in the channel manager.

Add a rate in Mews

  1. Create a rate group or create a rate.
  2. Repeat the relevant mapping instructions to add the rate in the channel manager.

Update a rate, space, or stay product in Mews

Repeat the relevant mapping instructions to add/update the rate, space, or stay product in the channel manager.

Remove a rate from the channel manager

  1. Contact your channel manager support contact and ask them to remove the mapping for this rate.
  2. After the channel manager removes the rate, disable it in Mews:
    - Go to Main menu > Marketplace, go to My subscriptions, and click Settings next to the name of the integration.
    - Click Channel manager rates under the Settings section.
    - Disable the Synchronized field and click Save.

Remove a space from one or more channel manager rates

Note: The space will still be bookable at other synchronized rates via Mews. If you want to temporarily block the space, please use the house use feature.

  1. Go to Main menu > Marketplace, go to My subscriptions, and click Settings next to the name of the integration.
  2. Click Channel manager rates under the Settings section.
  3. Click the rate you wish to remove the space from.
  4. Under the Channel manager categories section, click the More Options icon next to the relevant space, and then click Delete.
  5. Repeat steps 3 and 4 for all desired rates and spaces.

Remove a space from the channel manager

Note: This will remove the space from the channel manager but not from Mews. If you want to temporarily block the space, please use the house use feature.

  1. Contact your channel manager support contact and ask them to remove the mapping for this space.
  2. After the channel manager removes the space, remove it in Mews:
    - Go to Main menu > Settings > Property > Space categories, and click on the space.
    - Delete the mapping code in the Channel manager ID field and click Save.

Manually send rates, restrictions, or availability to the channel manager

  1. Go to Main menu > Marketplace.
  2. Go to My subscriptions.
  3. Find your channel manager integration and click Settings.
  4. Find the Options section at the bottom.
  5. Under Action, select Push inventory.
  6. In the From and To fields, select the time period you want to push inventory for:
    - This will send your availability during those dates, as well as any valid rates and restrictions.
    - If you want to send inventory for an entire month, you need to choose the first and last date of that month. For example: To send your inventory for December, select December 1st to December 31st.

Need help?

Reservations aren't appearing in Mews

  • The Receive reservations option isn't enabled.
    Go to Main menu > Marketplace, go to My subscriptions, and click Settings next to the name of the integration. Under the Enabled operations field, select Receive reservations and then click Save. If it is already selected and enabled, contact Mews support and your channel manager support contact.
  • Reservations have an error in the format.
    Go to Main menu > Queues > Channel manager and confirm the most recent queue item doesn't have a Failed status. If it does, click the queue item to open it and read the results in the Results section. Send this information to the channel manager support contact.
  • Notification email Check your inbox for any failed reservation notification. It will be send to the notification email determined in the channel manager integration.
  • Reservation is not in the channel manager extranet Reach out to your channel manager contact

Existing reservations aren't being updated and/or canceled

  • The Receive reservations option isn't enabled.
    Go to Main menu > Marketplace, go to My subscriptions, and click Settings next to the name of the integration. Under the Enabled operations field, select Receive reservations and then click Save. If it is already selected and enabled, contact Mews support and your channel manager support contact.

Reservations have missing or incorrect information

  • The reservations aren't correctly formatted when the channel manager sends then to Mews.
    Contact Mews support and request the reservation logs to forward to your channel manager.

Reservation was created despite restrictions

  • Restrictions are missing or incorrect.
    Review rate restrictions, delete or correct any that are incorrect and missing.
  • The upload restrictions operation isn't enabled.
    Go to Main menu > Marketplace, go to My subscriptions, and click Settings next to the name of the integration. Under the Enabled operations field, select Upload restrictions and then click Save. If it is already selected and enabled, contact Mews support and your channel manager support contact. If not, then send a manual upload and check if it fixes the issue.

Reservation was assigned to wrong space category

  • Check your inbox An email will be send if a reservation arrived with a space code that is not mapped in Mews. Then the default space category will be assigned. If yes, then add this code in Mews.

Reservations have missing or incorrect products

  • Products aren't linked to the correct rate.
    Please follow the instructions on how to add a stay product to a rate in Mews.
    Please note: Stay products that have already been charged cannot be connected to a synchronized channel manager rate (via connecting it directly or later modification).
  • Channel manager IDs for products aren't mapped in the channel manager.
    Please see the Map spaces, rates, and products section for instructions.

Overbookings are happening often

  • This is specific to each channel manager. Please send an example to Mews support and your channel manager support contact.

Availability doesn't match in Mews and in the channel manager

  • The manual uploads or automatic uploads aren't being sent.
    Go to Main menu > Queues > Channel manager and confirm the most recent inventory update doesn't have a Failed status. If it does, click the inventory update to open it and read the results in the Results section. Send this information to Mews support and the channel manager support contact. Please note: This is not visible for automatic uploads. Please immediately contact your support contacts.
  • The space's channel manager ID is incorrect.
    Check your inbox for configuration errors.
  • The space isn't mapped in the channel manager.
    Check your inbox for configuration errors.
    Go to Main menu > Settings > Property > Space categories. Open the space category and confirm that the channel manager ID matches the mapping codes for the channel manager. Email your channel manager support contact to update the mapping code. You can find the instructions on how to do so in the Map spaces, rates, and products section.
  • The upload availability operation isn't enabled.
    Go to Main menu > Marketplace, go to My subscriptions, and click Settings next to the name of the integration. Under the Enabled operations field, select Upload availability and then click Save. If it is already selected and enabled, contact Mews support and your channel manager support contact.

Rates don't match in Mews and in the channel manager

  • The manual uploads or automatic uploads aren't being sent.
    Go to Main menu > Queues > Channel manager and confirm the most recent inventory update doesn't have a Failed status. If it does, click the inventory update to open it and read the results in the Results section. Send this information to Mews support and the channel manager support contact. Please note: This is not visible for delta uploads. Please immediately contact your support contacts.
  • The rate's channel manager ID is incorrect.
    Check your inbox for configuration errors. Open channel manager rates in the integration and confirm that the channel manager ID matches the mapping codes for the channel manager.
  • The rate isn't mapped in the channel manager.
    Check your inbox for configuration errors. Open channel manager rates in the integration and confirm that the channel manager ID matches the mapping codes for the channel manager. Email your channel manager support contact to update the mapping code. You can find the instructions on how to do so in the Map spaces, rates, and products section.
  • The Upload rates operation isn't enabled.
    Go to Main menu > Marketplace, go to My subscriptions, and click Settings next to the name of the integration. Confirm Upload rates is listed in the Enabled operations field. If it's not, enable it and click Save. If it is, contact Mews support and your channel manager support contact.

No information is appearing in the channel manager or being received in Mews

  • The integration is disabled.
    Go to Marketplace > My Subscription > Channel manager integration and confirm that the integration and it's operations are enabled. If they are, contact Mews support and your channel manager support contact. If they aren't, open the channel manager integration, select Enabled, and then click Save. Then send a manual update.
  • The Mews enterprise isn't set up in the channel manager.
    Contact your channel manager support contact.
  • The channel manager username and/or password fields are empty or incorrect.
    Go to Main menu > Marketplace, go to My subscriptions, and click Settings next to the name of the integration. Contact your channel support contact and confirm that the Username and Password fields are correct. Please note: Not all channel managers require these fields. Contact Mews support if you are unsure whether you need a username or password.
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