Learn more about D-Edge.

Before you start

Here are some things to know before you set up D-Edge for Commander:

  • You need to have already purchased D-Edge.
  • You need your hotel, room, rate, service/extra, and OTA/travel agency codes from D-Edge. Contact D-Edge support to request a PMS configuration document.
  • If you want to use products in Mews, contact D-Edge and ask them to set products up for you and provide product mapping codes.
  • If you're already live with Mews, we won't configure whole channel manager integrations for you—we'll just handle the testing, and help you out if you have any problems.

Step 1: Connect D-Edge

  1. Go to Main menu > Marketplace.
  2. Under Categories, click Distribution.
  3. Find the D-Edge integration and click See more.
  4. Click Connect.
  5. In your list of integrations, find D-Edge and click Settings.
  6. In the Channel manager ID field, enter your hotel code.
  7. In the Username field, enter "mewsCxml".
  8. Leave the Password field blank (you'll add this just before you test your connection).
  9. Click Save.

Step 2: Pull mapping from D-Edge

In the Marketplace, go to My subscriptions.

  1. Find the D-Edge integration and click Settings.
  2. Under Enabled operations, select Download mappings.
  3. Click Save.
  4. Find the Options section at the bottom of the screen, and:
    - Under Action, select Pull mapping.
    - Leave From and To blank.
  5. Click Ok.

Step 3: Map space categories

Note: You need to connect your space categories to their rates in the D-Edge extranet before you connect them in Mews.

  1. In the D-Edge integration settings, click Channel manager categories.
  2. Click on a Channel manager ID.
  3. Under Category, select the space category connected to that code.
  4. Click Save.
  5. Select the Synchronized checkbox to send availability updates to the channel manager.
    - If a space category is unsynchronized, no updates are sent.
  6. Repeat steps 2-4 for every space category that you want to be available in D-Edge.
    - You can double-check that your space category mapping IDs and names match in Commander and D-Edge by returning to Channel manager categories.

Step 4: Map rates

Note: You need to connect your space categories to their rates in the D-Edge extranet before you connect them in Mews.

  1. In the D-Edge integration settings, click Channel manager rates.
  2. Click on a Channel manager ID.
  3. Under Rate, select the rate connected to that code.
  4. Find the Synchronized checkbox, and decide which updates you want to send to the channel manager.
    - Synchronized rates send pricing and restriction updates to the channel manager.
    - Unsynchronized rates don’t send pricing or restriction updates to the channel manager, but can still receive reservations. (Note: unsynchronized rates need to be updated directly in D-Edge).
  5. Click Save.
  6. Repeat steps 2-4 for every rate that you want to be available in D-Edge.
    - You can double-check that your rate mapping IDs and names match in Commander and D-Edge by returning to Channel manager rates.

Step 5: Connect space categories to rates

Note: You need to connect your space categories to their rates in the D-Edge extranet before you connect them in Mews.

  1. In the Marketplace, go to My subscriptions.
  2. Find the D-Edge integration and click Settings.
  3. Click Channel manager rates.
  4. Find the rate you want, and click on the channel manager ID.
  5. Connect the rate to one or more space categories:
    - Click +, and then click + Channel manager category to only connect specific space categories (for example, if it's a promotional rate).
    - Click to connect all mapped space categories to the rate.

Step 6: Package products

Package products to ensure they're added to your channel manager reservations. If you use the D-Edge booking engine, you can also map standalone products that don't need to be connected to a rate.

Note: These products won't appear in D-Edge because the D-Edge integration doesn't formally support products (unless you use the D-Edge booking engine).

If the product is charged per night or per person per night

Step 1: Map the product

  1. In the D-Edge integration settings, click Channel manager products.
    - Click the + button.
  2. Under Channel manager ID, enter any number.
    - It doesn't matter which number you choose. Adding a number in this field makes it possible to package the product with a rate.
  3. Under Product, choose the product you want to map.
  4. Click Save.
  5. Repeat steps 3-5 for every product that you want to be sent to D-Edge.

Step 2: Connect the product to a mapped rate

  1. In the Marketplace, go to My subscriptions.
  2. Find the D-Edge integration and click Settings.
  3. Click Channel manager rates.
  4. Find the rate you want to package a product with, and click on the channel manager ID.
  5. Click +, and then click + Channel manager product.
  6. Under Product, select the product you want.
  7. Click Create.
  8. Repeat steps 5-8 for every product that you want to be available via D-Edge.
    - Repeat these steps with the same rate to package it with multiple products.

If the product is charged once or per person

These products can't be mapped. Instead, you'll need to create a product rule.

  1. Go to Main menu > Settings > Services.
  2. Click on your stay service.
  3. From the Settings menu, click Product rules.
  4. Click the + button.
  5. Under Action, select Add.
  6. Under Product, choose the product that you want to be added to a reservation.
  7. Choose the condition that must be met in order for the product to be added to the reservation. For example, if you want the product to be added when the reservation is made with a specific rate:
    - Under Rate condition, select Equals.
    - Under Rate, select the rate you want the product packaged with.
  8. Under Origin condition, select Equals
  9. Under Origin, select Channel manager.

If you use the D-Edge booking engine

Contact D-Edge support to get your product codes.

  1. Go to Main menu > Settings > Services.
  2. Click on your stay service.
  3. Click on Products.
  4. Click on the product you want to be listed in the D-Edge booking engine.
  5. Under Channel manager ID, find the D-Edge field.
  6. Enter D-Edge's product code in the field.
  7. Click Save.

Step 7: Map travel agencies

For each travel agency, you need to create a profile/contract and set up mapping. Then, Commander will be able to automatically detect and handle any new reservations from that agency.

With D-Edge, we recommend that you map all of your reservation sources. Not sure what we mean? Learn more about travel agency mapping.

Step 8: Test the integration

Before you enable all operations in the integration, you need to test that everything is working correctly. On the pre-arranged testing day, D-Edge will send you a connectivity password in a separate email—you'll need to add it to your integration settings before you can test your connection.

Add your password

  1. Go to Main menu > Marketplace.
  2. Find your D-Edge integration, and click Settings.
  3. Under Password, enter the password you received.
  4. Click Save.

Test your connection

Once you've added your password, you can carry out inventory and reservation testing.

Test your inventory

Note: D-Edge tests in your live environment, so you should test with reservations in the distant future to avoid errors.

  1. Open the D-Edge integration settings.
  2. Under Enabled operations, select Upload availability, Upload rates, and Upload restrictions.
  3. Click Save.
  4. In the Options section:
    - Under Action, select Push inventory.
    - Under From, select the date you want to test from (preferably in the distant future).
    - Under To, select 1 week from the date you entered in the From field.
  5. Click OK.
  6. Refresh the page.
    - If you have mapping errors, your selections under Enabled operations will no longer be selected, and a detailed list of the errors will be sent to the address entered in the Notification email field. Fix the errors and repeat steps 2-6. Alternatively, go to Main menu > Queues > Channel manager, and click on any inventory updates with a Failed status to see the errors.
    - If the inventory update is successful, we'll send an email to the address entered in the Notification email field.
  7. When you have no mapping errors, log in to your D-Edge account and compare the availability, rates, and restrictions to those in Commander.
    - If they don't match, make sure you don't have commissions, markups, or restrictions added in D-Edge. If you need help with this step, please contact D-Edge support.

Test reservations

Step 1: Download the test reservation

  1. Contact D-Edge support, so they can send a test reservation to ensure that reservations are being downloaded from Commander.
    - Make sure that D-Edge are only sending one test reservation, or you'll import more than you want when you test the connection.
  2. Go to Main menu > Marketplace.
  3. Find your D-Edge integration, and click Settings.
  4. Select the Enabled checkbox.
  5. Under Enabled operations, make sure Download reservations is the only option selected (this is important, so you don't send price and availability updates too soon).
  6. Click Save
  7. Check that the reservation was correctly downloaded.

Step 2: Disable the integration

  1. Go to Main menu > Marketplace.
  2. Find your D-Edge integration, and click Settings.
  3. Deselect the Enabled checkbox.
  4. Click Save.

Download future reservations

For an additional fee of approximately 400 euros, you can download all of your future reservations. This is an optional feature, so you'll need to get in touch with AvailPro to add this extra to your contract.

Download all future reservations

Note: You need to arrange a time with AvailPro to download your future reservations (this will usually happen on the same day that you arrange to test your connection). Complete all of the testing steps (listed above) before you download your future reservations.

  1. Open the D-Edge integration settings.
  2. In the Enabled operations section, select Download reservations.
  3. Click Save.
  4. In the Options section at the bottom:
    - Under Action, select Download reservations.
    - Under From, select the date you disconnected D-Edge from your old PMS.
    - Under To, select today's date.
  5. Click OK.
  6. D-Edge will get in touch when the push is complete.
  7. Review some reservations in Commander to make sure they're correct.
    - If any of the reservations have errors, email the D-Edge reservation number and the date you downloaded them to Mews Support.

Step 9: Enable the integration

  1. Open the D-Edge integration settings.
  2. Select the Enabled checkbox.
  3. In the Enabled operations section, make sure that Upload availability, Upload rates, Upload restrictions, and Download reservations are selected.
  4. Click Save.
  5. In the Options section at the bottom:
    - Under Action, select Push inventory.
    - Under From, select today's date.
    - Under To, select 700 days from today.
  6. Click OK.

What else can I do with D-Edge?

Manage external payments

D-Edge/AvailPro sends some external payments (for example, PayPal payments) to Mews. If you want these payments to be created automatically, you can set it up in your D-Edge integration—if you don’t, external payments will be sent to you in the reservation notes and you’ll have to create them manually in Commander.

Note: Automatic settlement can't detect external payments right now, so if a guest uses an external payment type to pay for part of their reservation, the full amount will still be settled automatically.

Set up external payments in Commander

  1. Go to Main menu > Settings > Property.
  2. Click on Accounting configuration.
  3. Under External payment types, select the external payment types you want to accept.
  4. In the External payments section, choose an accounting category for each of your accepted external payments.
  5. Click Save.

Set up external payments in your D-Edge integration

  1. Go to Main menu > Marketplace.
  2. Find your D-Edge integration, and click Settings.
  3. Under Options, select Process external payments.
  4. Click Save.

Keep track of loyalty programs

If a guest is part of a loyalty program, D-Edge automatically adds this information to their customer profile and the related reservation. The customer's Loyalty code (their membership number for the loyalty program) is automatically added to the Internals tab of their customer profile.

Additional information about their loyalty program (for example, the level or expiration date of their membership) will be listed in the notes of the reservation.

Set up occupancy based pricing

If you want prices to be adjusted based on the number of guests staying in a room, you can set it up with D-Edge.

Set up occupancy based pricing in Commander

  1. Open the rate you want to apply occupancy based pricing to.
    - Occupancy based pricing will apply to this rate and all of its child rates.
  2. Under Empty bed adjustment, enter the amount you'd like to be removed from the total price for each empty bed (this should be a negative number, so if you want to take 10 EUR away per empty bed, enter "-10").
  3. Under Extra bed adjustment, enter the amount you'd like to be added to the total price for each extra bed used.
  4. Click Save.

Set up occupancy based pricing in D-Edge

To make sure there are no problems with occupancy based pricing, you need to:

  • Make sure the occupancy of each space category matches in D-Edge and Commander.
  • Enable the Advance occupancy option.

For help with your D-Edge settings, contact D-Edge support.

Enable occupancy based pricing in your D-Edge integration

  1. In the Marketplace, go to My subscriptions.
  2. Find the D-Edge integration and click Settings.
  3. Under Enabled operations, make sure Push occupancy based prices and Upload rates are selected.
  4. Click Save.

Note: If you a) don't set up an extra/empty bed adjustment, and b) have a per-person-per-night product mapped to D-Edge, the total price will change depending on occupancy. For example, if the rate is 100 EUR and breakfast is 10, 1 guest would be charged 110 EUR, but 2 would be charged 120.

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