Manage your rooms and rates on 400 hotel booking channels in real-time. Learn more about SiteMinder.

Before you start

Here are some things to know before you set up SiteMinder for Commander:

  • You need to have already purchased SiteMinder.
  • You need your hotel, room, rate, and OTA/travel agency codes from SiteMinder. Contact SiteMinder support or implementations to request the correlation table with these codes.
  • If you're already live with Mews, we won't configure whole channel manager integrations for you—we'll just handle the testing, and help you out if you have any problems.

Note: If you're operating in the USA, you need to create the codes yourself in the SiteMinder extranet.

Step 1: Connect SiteMinder

  1. Go to Main menu > Marketplace.
  2. Under Categories, click Distribution.
  3. Find the SiteMinder integration and click See more.
    - Choose SiteMinder (APAC) if your property is located in Asia, Australia, or Oceania.
    - Choose SiteMinder (EMEA) if your property is located in Europe, Americas, the Middle East, or Africa.
  4. Click Connect.
  5. In your list of integrations, find SiteMinder and click Settings.
  6. In the Channel manager ID field, enter your hotel code.
  7. In the Username field:
    - Enter "MewsSystemsAPAC" if you're using the APAC integration.
    - Enter "MewsSystemsEMEA" if you're using the EMEA integration.
  8. Click Save.

Step 2: Map space categories

Note: You need to map your space categories (and, in the future, update them) in the SiteMinder extranet before you map them in Mews.

  1. In the SiteMinder integration settings, click Channel manager categories.
  2. Click +.
  3. In the Channel manager ID field, enter the SiteMinder room code.
  4. Under Category, select the space category connected to that code.
  5. Select the Synchronized checkbox to send availability updates to the channel manager.
    - If a space category is unsynchronized, no updates are sent.
  6. Click Create.
  7. Repeat steps 2-5 for every space category that you want to be available in SiteMinder.

Step 3: Map rates

Note: You need to map your rates (and, in the future, update them) in the SiteMinder extranet before you map them in Mews.

  1. In the SiteMinder integration settings, click Channel manager rates.
  2. Click +.
  3. In the Channel manager ID field, enter the SiteMinder rate code.
  4. Under Rate, select the rate connected to that code.
  5. Find the Synchronized checkbox, and decide which updates you want to send to the channel manager.
    - Synchronized rates send pricing and restriction updates to the channel manager.
    - Unsynchronized rates don’t send pricing or restriction updates to the channel manager, but can still receive reservations. (Note: unsynchronized rates need to be updated directly in SiteMinder).
  6. Click Create.
  7. Repeat steps 2-6 for every rate that you want to be available in SiteMinder.

Step 4: Connect space categories to rates

  1. In the Marketplace, go to My subscriptions.
  2. Find the SiteMinder integration and click Settings.
  3. Click Channel manager rates.
  4. Find the rate you want, and click on the channel manager ID.
  5. Connect the rate to one or more space categories:
    - Click +, and then click + Channel manager category to only connect specific space categories (for example, if it's a promotional rate).
    - Click 🔌 to connect all mapped space categories to the rate.

Step 5: Package products

Package products to ensure they're added to your channel manager reservations.

Note: Only Booking.com Genius Freebies will appear in Siteminder because the SiteMinder integration doesn't formally support other products.

If the product is charged per night or per person per night

Step 1: Map the product

  1. In the SiteMinder integration settings, click Channel manager products.
  2. Click the + button.
  3. Under Channel manager ID, enter any number.
    - It doesn't matter which number you choose. Adding a number in this field makes it possible to package the product with a rate.
  4. Under Product, choose the product you want to map.
  5. Click Save.
  6. Repeat steps 3-5 for every product that you want sent to SiteMinder.

Step 2: Connect the product to a mapped rate

  1. Go to Main menu > Marketplace.
  2. Go to My subscriptions.
  3. Find the SiteMinder integration and click Settings.
  4. Click Channel manager rates.
  5. Find the rate you want to package a product with, and click on the channel manager ID.
  6. Click +, and then click + Channel manager product.
  7. Under Product, select the product you want.
  8. Click Create.
  9. Repeat steps 4-8 for every product that you want to be available via SiteMinder.
    - Repeat these steps with the same rate to package it with multiple products.

If the product is charged once or per person

These products can't be mapped. Instead, you'll need to create a product rule.

  1. Go to Main menu > Settings > Services.
  2. Click on your stay service.
  3. From the Settings menu, click Product rules.
  4. Click the + button.
  5. Under Action, select Add.
  6. Under Product, choose the product that you want to be added to a reservation.
  7. Choose the condition that must be met in order for the product to be added to the reservation. For example, if you want the product to be added when the reservation is made with a specific rate:
    - Under Rate condition, select Equals.
    - Under Rate, select the rate you want the product packaged with.
  8. Under Origin condition, select Equals
  9. Under Origin, select Channel manager.

Map Booking.com Genius Freebies

Step 1: Create a product category for Genius Freebies

  1. Go to Main menu > Settings > Services.
  2. Click on your stay service.
  3. Click Products.
  4. Click +, and then click + Product category.
  5. Enter "Genius Freebies" in the Name field.
  6. Click Save.

Step 2: Create Genius Freebie products

  1. Go to Main menu > Settings > Services.
  2. Click on your stay service.
  3. Click Products.
  4. Find the "Genius freebies" category and click on it.
  5. Click +, and then click + Product.
  6. In the Name field, enter the name of the Genius freebie.
  7. Under Options, make sure nothing is selected.
  8. In the Amount field, leave the price as "0."
  9. Click Create.
  10. Under Channel manager ID, find the SiteMinder field and enter the SiteMinder mapping code (found in the table below).
  11. Click Save.
  12. Repeat steps 3-11 for every Genius Freebie.

Step 6: Set up travel agencies

For each travel agency, you need to create a profile/contract and set up mapping. Then, Commander will be able to automatically detect and handle any new reservations from that agency.

With SiteMinder, we recommend that you map all of your reservation sources. Not sure what we mean? Learn more about travel agency mapping.

Step 7: Test the integration

  1. Open the SiteMinder integration settings.
  2. Select the Enabled checkbox.
  3. Under Enabled operations, select Download reservations (all other options should be deselected).
  4. Click Save.
  5. In the Options section:
    - Under Action, select Push inventory.
    - Under From, select today's date.
    - Under To, select 1 week from today.
  6. Click OK.
  7. Refresh the page.
    - If you have mapping errors, your selection under Enabled operations will no longer be selected, and a detailed list of the errors will be sent to the address entered in the Notification email field. Fix the errors and repeat steps 2-6.
    - If the update is successful, we'll send an email to the address entered in the Notification email field.
  8. Contact SiteMinder support, so they can perform the final test and ensure that reservations are being downloaded from Commander.

Step 8: Enable the integration

  1. Open the SiteMinder integration settings.
  2. Make sure the Enabled checkbox is selected.
  3. In the Enabled operations section, make sure that Upload availability, Upload rates, Upload restrictions, and Download reservations are all selected.
  4. Click Save.
  5. In the Options section at the bottom:
    - Under Action, select Push inventory.
    - Under From, select today's date.
    - Under To, select 750 days from today.
  6. Click OK.
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