Learn more about TravelClick.

Before you start

Here are some things to know before you set up TravelClick for Commander:

  • You need to have already signed a contract with TravelClick.
  • You need your mapping table and a date for testing.
  • If you want to enable reservation synchronization, you need to sign up for it and enable it in TravelClick before you connect the integration in Mews.
  • If you're already live with Mews, we won't configure whole channel manager integrations for you—we'll just handle the testing, and help you out if you have any problems.

Step 1: Connect TravelClick

  1. Go to Main menu > Marketplace.
  2. Under Categories, click Distribution.
  3. Find the TravelClick integration and click See more.
  4. Click Connect.
  5. In your list of integrations, find TravelClick and click Settings.
  6. In the Channel manager ID field, enter your Property ID Business Number (found in the TravelClick mapping table).
  7. Enter the same number in the Username field.
  8. In the Password field, enter C0nn3ct + the number from the Channel manager ID field. For example, if your channel manager ID is 92551, you’ll enter C0nn3ct92551.

Note: Don't enable the integration or any of the Enabled operations yet.

Step 2: Map space categories

  1. In the TravelClick integration settings, click Channel manager categories.
  2. Click +.
  3. In the Channel manager ID field, enter the TravelClick room code.
  4. Under Category, select the space category connected to that code.
  5. Select the Synchronized checkbox to send availability updates to the channel manager.
    - If a space category is unsynchronized, no updates are sent.
  6. Click Create.
  7. Repeat steps 2-5 for every space category that you want to be available in TravelClick.

Step 3: Map rates

  1. In the TravelClick integration settings, click Channel manager rates.
  2. Click +.
  3. In the Channel manager ID field, enter the TravelClick rate code.
  4. Under Rate, select the rate connected to that code.
  5. Find the Synchronized checkbox, and decide which updates you want to send to the channel manager.
    - If a rate is marked as Linked in the mapping table, it needs to be synchronized.
    - Synchronized rates send pricing and restriction updates to the channel manager.
    - Unsynchronized rates don’t send pricing or restriction updates to the channel manager, but can still receive reservations (Note: unsynchronized rates need to be updated directly in TravelClick).
  6. Click Create.
  7. Repeat steps 2-6 for every rate that you want to be available in TravelClick.

Step 4: Connect space categories to rates

  1. In the Marketplace, go to My subscriptions.
  2. Find the TravelClick integration and click Settings.
  3. Click Channel manager rates.
  4. Find the rate you want, and click on the channel manager ID.
  5. Connect the rate to one or more space categories:
    - Click +, and then click + Channel manager category to only connect specific space categories (for example, if it's a promotional rate).
    - Click to connect all mapped space categories to the rate.

Step 5: Package products

Package products to ensure they're added to your channel manager reservations. You can also map standalone products that don't need to be connected to a rate.

If the product is charged per person or per person per night.

Step 1: Map the product

  1. In the TravelClick integration settings, click Channel manager products.
    - Click the + button.
  2. Under Channel manager ID, enter any number.
    - It doesn't matter which number you choose. Adding a number in this field makes it possible to package the product with a rate.
  3. Under Product, choose the product you want to map.
  4. Click Save.
  5. Repeat steps 3-5 for every product that you want sent to TravelClick.

Step 2: Connect the product to a mapped rate

  1. In the Marketplace, go to My subscriptions.
  2. Find the TravelClick integration and click Settings.
  3. Click Channel manager rates.
  4. Find the rate you want to package a product with, and click on the channel manager ID.
  5. Click +, and then click + Channel manager product.
  6. Under Product, select the product you want.
  7. Click Create.
  8. Repeat steps 4-7 for every product that you want to be available via TravelClick.
    - Repeat these steps with the same rate to package it with multiple products.

If the product is charged once or per person.

These products can't be mapped. Instead, you'll need to create a product rule.

  1. Go to Main menu > Settings > Services.
  2. Click on your stay service.
  3. From the Settings menu, click Product rules.
  4. Click the + button.
  5. Under Action, select Add.
  6. Under Product, choose the product that you want added to a reservation.
  7. Choose the condition that must be met in order for the product to be added to the reservation. For example, if you want the product to be added when the reservation is made with a specific rate:
    - Under Rate condition, select Equals.
    - Under Rate, select the rate you want the product packaged with.
  8. Under Origin condition, select Equals.
  9. Under Origin, select Channel manager.

If the product is standalone.

Contact TravelClick support to get your product codes.

  1. Go to Main menu > Settings > Services.
  2. Click on your stay service.
  3. Click on Products.
  4. Click on the product you want to map.
  5. Under Channel manager ID, find the TravelClick field.
  6. Enter TravelClick's product code in the field.
  7. Click Save.

Step 6: Map travel agencies

For each travel agency, you need to create a profile/contract and set up the mapping. Then, Commander will be able to automatically detect and handle any new reservations from that agency.

With TravelClick, we recommend that you map all of your reservation sources. Not sure what we mean? Learn more about travel agency mapping.

Step 7: Test the integration

  1. In Commander, go to Main menu > Marketplace.
  2. Go to My subscriptions.
  3. Find the TravelClick integration and click Settings.
  4. Under Enabled operations, select Upload availability, Upload rates, and Upload restrictions.
  5. Click Save.
  6. In the Options section:
    - Under Action, select Push inventory.
    - Under From, select today's date.
    - Under To, select 1 week from today.
  7. Click OK.
  8. Refresh the page.
    - If you have mapping errors, your selection under Enabled operations will no longer be selected, and a detailed list of the errors will be sent to the address entered in the Notification email field. Fix the errors and repeat steps 2-6.
    - If the update is successful, we'll send an email to the address entered in the Notification email field.
  9. Contact TravelClick support, so they can perform the final test and ensure that reservations are being downloaded from Commander.

Step 8: Enable the integration

  1. In the Marketplace, go to My subscriptions.
  2. Find the TravelClick integration and click Settings.
  3. Select the Enabled checkbox.
  4. In the Enabled operations section, make sure that Upload availability, Upload rates, Upload restrictions, and Receive reservations are selected.
  5. Click Save.

What else can I do with TravelClick?

Synchronize reservations

If you have a two-way advanced connection with TravelClick, you can synchronize your reservations. If you want to add this feature, you’ll need to sign up for it before you connect TravelClick to Mews, and you'll be charged an additional fee—reach out to TravelClick for more information.

  1. In the Marketplace, go to My subscriptions.
  2. Find the TravelClick integration and click Settings.
  3. Under Enabled operations, select Synchronize reservations.
  4. Click Save.
  5. At the bottom of the page, under Action, select Synchronize reservations.
  6. Under From, enter the date you disconnected TravelClick from your old PMS.
  7. Under To, enter today’s date.
  8. Click Ok.

Note: You can only synchronize reservations for mapped space categories. If you want to prevent some space categories from being booked through TravelClick, create a Closed to stay restriction for the category.

Check an XML

  1. Search for the channel manager reservation, and copy the TravelClick reservation ID.
  2. Go to Main menu > Queues > Channel manager.
  3. Under Find, paste the TravelClick reservation ID.
  4. Under Start and End, do
  5. Click Ok > View report.
  6. You’ll see the channel manager queue item—click Reservation processing under the Type column.
    - Use Control + F (Windows) or Command + F (Mac) to search for whatever you want in the XML.
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