The Portuguese police integration automatically generates and sends police reports from Portuguese properties to the police (reports are generated daily, and reservations are included in the report the day after arrival). Reports are created in the format required by Portuguese law and can be automatically sent to desired email addresses.

Set up the integration

Reports are created per property account in Commander. If you're required by local authorities to create reports per address (rather than one report for your entire enterprise), you should: a) create a Portuguese police integration for each address, and b) select all of the space categories located at that address when you set up the integration.

  1. Go to Main menu > Marketplace.
  2. In the Legal environment section, find the Portuguese police integration and click See more.
  3. Click Connect.
  4. Fill in your property’s information. Use the Space category field to choose which space categories will be included in the report—this is useful if you're required to create reports per address; simply select all of the space categories located at one address. If you don't specify space categories, the report will include all of your space categories. In the Recipient emails field, enter the email address you want the export to be sent to. This should be someone at your property who will send the export to the Portuguese police. If you want the police report to be sent at a specific time each day, enter the amount of time past midnight to send the report in the Daily report execution time field. For example, setting Daily report execution time to 10 minutes will send the report, each day, at 00:10.
  5. Click Create.The report is automatically exported as a DAT file, as required by the Portuguese police.

Using the integration

The integration collects the details that are required by the Portuguese police, so you should make sure that the following required fields are completed in your guests' customer profiles:

  • First name
  • Last name
  • Nationality
  • Birth date
  • Identity document information
  • Current address

Note: The Portuguese police only require information about guests whose nationality is not Portuguese. If a guest's nationality is not provided, their information will be included in the report by default.

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