Connecting your key encoders to Commander is a great way to cut down on check-in time and simplify processes. After you set up the Hafele Dialock integration, you can cut keys directly in Commanderwithout ever needing to use the Dialock HMS application.

System requirements

To use the Hafele Dialock integration, you'll need to have the Dialock HMS application and Mews Connector installed on the same computer at your property.

If it has not already been installed at your property, please see our guide for instructions on how to install Connector.

Step 1: Set up the Hafele Dialock integration

Before you can set up the Hafele Dialock integration, you must have the Dialock HMS application installed on a computer at your property.

Run the Dialock HMS application

  1. Open the Dialock HMS application on your computer.
  2. Go to Service Configuration.
  3. Click FidelioManagement.
  4. Make note of the Fidelio Port, which you will need when creating the Hafele Dialock integration in Commander.

Create the integration

  1. Open Commander.
  2. Go to Main menu > Marketplace.
  3. In the Facility management section, click See more under Key cutter integration.
  4. Click Connect.
  5. In the Name field, enter “Hafele Dialock.”
  6. In the API URL field, enter the IP address 127.0.0.1 and the Fidelio Port (found in the Dialock HMS application) in the following format: http://127.0.0.1:Port number. For example, if your port number is 6666, you should enter http://127.0.0.1:6666 in this field.
  7. Leave the Username and Password fields blank.
  8. Click Create.
  9. Click OK.

Step 2: Set up the Hafele Dialock key cutters

After you create the Hafele Dialock integration in Commander, you can set up your key cutters.

1. In the Hafele Dialock integration settings, click Key cutters.

2. Click the + button.

3. In the Name field, enter a name for the key cutter based on where it is located or what will be most easily understandable for your staff.

4. In the Identifier field, enter the EncoderID found in the Dialock HMS application.
- To find the EncoderID, go to Service Configuration and click KeyManager.

5. In the Data JSON field, enter the following: { "Type": "FiasProtocol" }.
- In a hostel environment, where you need to create duplicate keys for guests arriving at different times, enter {"Type": "FiasProtocol", "DuplicateKey":"True" }.

6. Click Create.

7. Repeat steps 1-6 for every Hafele Dialock key cutter being used at your property.

Step 3: Map Hafele Dialock key cutters in Commander

If your space numbers in Commander and the Dialock HMS application do not match exactly (for example, "004" and "4" is not an exact match), you must create key cutter mappings for all of your spaces.

  1. In the Hafele Dialock integration settings, click Key cutter mappings.
  2. Click the + button.
  3. Under Room, select a space number from the drop-down list.
  4. In the Lock identifier field, enter the corresponding space number as it is listed in the Dialock HMS application.
  5. Click Create.
  6. Repeat steps 1-5 for every space that needs to be mapped in Commander.

Step 4: Activate your key cutters

  1. Go to Main menu > Marketplace.
  2. Go to the My subscriptions tab.
  3. Next to your key cutter integration, click Settings.
  4. Select the Enabled checkbox.
  5. Click Save.

Not working?

If your Visionline encoder isn't creating keys, check the Device Commands Queue to find out why. Copy the link in the Notes or search by the response message.

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