The card types supported by your Stripe or Adyen Merchant account can be found in the terms of your Mews contract.

If you have any questions about your Merchant integration setup, please contact our support team.

Fees

Merchant, Interchange (IC), Scheme, and storage fees are charged with every transaction.

  • Merchant fees refer to the commission paid to Mews for using Mews Merchant. The rate for this fee can be found in your contract.
  • Interchange and Scheme fees (collectively called Interchange ++) are fees paid by the merchant’s bank to the customer’s bank for payment processing. These fees vary based on the type of card and countries involved in the transaction. The rates for these fees are set by payment networks, such as Visa and Mastercard. Learn more about fee rates in the EEA (European Economic Area) for Visa and Mastercard.

Check your Merchant invoice

A Merchant fee is the contractual rate of commission for using the Mews Merchant payment processor, which is automatically subtracted from your Stripe or Adyen account. At the beginning of each month, Mews sends an invoice for these fees, which can then be passed on to your accounting team.

Check your Merchant fees for Stripe

Once you have received your invoice for Merchant payments, follow these steps to check the details:

  1. Go to Main menu > Finance > Payment report.
  2. Apply the following filters before you run the report:
    - Under Mode, select Created.
    - Under Start, select the first day of the last month (e.g., 1/1/2019) at 12:00 AM.
    - Under End, select the first day of the current month (e.g., 2/1/2019) at 12:00 AM.
    - Under Status, select Charged and Settled.
    - Under Type, select all.
    - Under Filter, select Gateway CC payments.
    - Under Credit cards, select all.
    - Under Currency, make no selection.
    - Under Employee, make no selection.
    - Under Integration, make no selection.
    - Under Charge currency, make no selection.
  3. Click OK > Export.
    - When your export has been successfully processed, we’ll send you a notification.
  4. Download your Payment Report export.
  5. Open the file on your computer, and go to the Credit card payments tab.
  6. In the column labeled Fee total net, you’ll find the commission amount charged by Mews for that month (including Mews fees, interchange fees, and scheme fees).

Note: Your bank statements may include a reference number from Stripe, but this number is not sent to Mews and can't be used to reconcile payouts.

Check your Merchant fees for Adyen

Once you have received your invoice for Merchant payments, follow these steps to check the details:

  1. Go to Main menu > Finance > Payment report.
  2. Apply the following filters before you run the report:
    - Under Mode, select Settled.
    - Under Start, select the first day of the last month (e.g., 1/1/2019) at 12:00 AM.
    - Under End, select the first day of the current month (e.g., 2/1/2019) at 12:00 AM.
    - Under Status, select Settled.
    - Under Type, select all.
    - Under Filter, select Gateway CC payments.
    - Under Credit cards, select all.
    - Under Currency, make no selection.
    - Under Employee, make no selection.
    - Under Integration, make no selection.
    - Under Charge currency, make no selection.
  3. Click OK > Export.
    - When your export has been successfully processed, we’ll send you a notification.
  4. Download your Payment Report export.
  5. Open the file on your computer, and go to the Credit card payments tab.
  6. In the column labeled Fee total net, you’ll find the commission amount charged by Mews for that month.

Check your card storage fees

Once you have received your invoice for card storage fees, follow these steps to check the details:

  1. Access the Credit Card Report from the Dashboard or go to Main menu > Finance > Credit card report.
  2. Select the following filters:
    - Under Start, select the first day of the month that you want to check (e.g. January 1st), at 12:00 AM.
    - Under End, select the first day of the next month (e.g. February 1st), at 12:00 AM.
    - Under Options, select Display credit cards.
    - Under Origin, select Gateway.
    - Under Type, select all options.
    - Under Format, select all options.
    - Under Preauthorization status, make no selection.
  3. Click OK > Export.
  4. Open the export file on your computer, and go to the Credit cards tab.
  5. At the bottom of the list, find the total number of credit cards stored during that period of time.
  6. Multiply the total number of credit cards (found in the previous step) by the fee per card to find the total amount paid in storage fees.
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