Online check-in allows guests to complete and sign registration cards in Online Guest Services prior to arrival and upload identity documents, reducing manual work for your staff and saving time. Registration cards completed during online check-in are automatically saved to relevant customer profiles in Mews Operations.

How does it work?

By default, the "online check-in" button is added to the following emails using the {signInLink} placeholder:

  • Customer added

  • Reservation confirmation

  • Before start

Learn more about the emails being sent to customers and using placeholders in emails.

Set up online check-in

Online check-in doesn't need to be enabled because the online check-in button is added to emails by default.

Tip: If you don't want to use the online check-in button, you can add a link to your email instead. Just replace the {signInLink} placeholder with {signInUrl} when you customize the email template.

Add a check-in message

  1. Go to Main menu > Settings > Services.

  2. Select a Bookable service.

  3. Click Documents.

  4. Click the + button.

  5. Under Type, click Check-in instructions.

  6. Click Create.

  7. Enter your check-in instructions, and click Save.

Your message will appear to the guest on the last screen of the online check-in process.

Add house rules

  1. Go to Main menu > Settings > Services.

  2. Select a Bookable service.

  3. Click Documents.

  4. Click the + button.

  5. Under Type, select Rules.

  6. Click Create.

  7. Enter your property's house rules in plain-text only. Your house rules will be formatted as a bulleted list, so you should add each rule on a new line.

  8. Click Save.

Before a guest checks in online, we'll suggest that they read your house rules (accessible by link).

Note: After checking in online, it's noted on a guest's digital registration card that they were presented with your house rules.

Card authentication for multiple charges

When a guest checks in online and strong cardholder authentication (SCA) is required, we use 3D Secure to authenticate a payment card. After that, you can process payments on the fly, without requiring additional verification from the guest, reducing friction on both sides and improving payment acceptance rates.

See more details in our PSD2 compliance guide.

Note: This feature only applies to cardholders and properties in the European Economic Area (EEA).

Increase online check-in adoption

We've seen a 60% increase in online check-ins at properties who customize or add a personal message to their "before start" and "confirmation" emails.

To learn more, follow the guide on how to customize your emails.

Disable online check-in

If you don't want customers to check-in online, you can remove the {signInUrl} placeholder from the following emails when you customize the template:

  • Reservation confirmation

  • Before start

Note: The Customer added email can't be customized, but you can contact Customer Support to disable it.

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