Install the Operator app on an Android tablet to create a convenient and easy-to-use kiosk that’ll help you cut down on check-in times.

Note: If you're trying to connect a Mews terminal to your Operator kiosk, we have a guide with step-by-step instructions to help get everything running smoothly.

What you need to get started

To use an Operator kiosk at your property, you need to have:

Tablet requirements

  • Android 7.0 or later
  • Samsung model (recommended)
  • 10-inch screen with a minimum resolution of 1080p
  • Front-facing camera

Note: Operator must be installed on a tablet that allows for QR code provisioning. Currently, the app has only been tested on Samsung tablets, so we cannot guarantee that it is supported on any other tablet.

Step 1: Set up the Operator integration

Connect the integration

  1. Go to Main menu > Marketplace.
  2. In the New and noteworthy section, find the Operator integration and click See more.
  3. Click Connect. When the integration has been successfully connected, you'll be redirected to the My subscriptions tab.

Connect your key encoders

  1. In your list of active integrations, find Operator and click Settings.
  2. Under Connected devices, select every key encoder you plan to use with an Operator kiosk.
  3. Click Save.

Connect Mews Terminals

  1. Under Connected devices, if you want to connect Mews Terminals, select the terminals from the dropdown menu.
  2. Click Save.

Step 2: Configure your kiosk in Commander

Before you can install Operator on your tablet, it needs to be configured in Commander.

  1. Go to Main menu > Settings > Services.
  2. Click on your stay service.
  3. Click Operator configurations.
  4. Click the + button.
  5. Enter a descriptive name to identify the kiosk (for example, “Left lobby kiosk”).
  6. Under Connector integration, select your Operator integration (connected in Step 1).
  7. Select the default language you want to be displayed in your kiosk.
  8. Complete all other relevant fields.
  9. Click Create.
    - Commander will automatically generate a QR code for this configuration (for installation in Step 3).

Need more help? Check out our in-depth explanation of fields below:

Step 3: Install Operator on your tablet

If your tablet is brand new (and not yet set up), Operator must be installed the first time you turn it on. If your tablet is used or has already been set up, you'll need to perform a factory reset.

Before you reset your tablet: If you're logged into your Google account on the tablet, make sure you remove the account before you reset it. If you don't, you'll need to re-enter your Google credentials when it restarts—if you forget your credentials and can't log in, you won't be able to use the tablet at all.

Follow the steps below immediately after you turn on the tablet for the first time or perform a factory reset:

  1. After you turn on your brand new tablet or perform a factory reset, the setup process will begin.
    Do not press Start at any point during this process.
  2. On the first screen you see, tap repeatedly on its text until you're taken to a new screen. The text will be, "Welcome," "Select a Language," "Let's Go," or something similar. It's important to tap directly on the text and not on any buttons.
  3. Click Next.
  4. Connect to a WiFi network, and your tablet will begin installing a QR code reader.
  5. After the QR reader has been installed, scan the QR code in your Operator configuration (generated in Step 2).
  6. Agree to all terms and conditions to install Operator on your tablet.

Step 4: Set up your T&Cs

Before you start using Operator, you need to complete your property's terms and conditions in order to be compliant with requirements from your payment gateway provider (Adyen or Stripe).

  1. Go to Main menu > Settings > Services.
  2. Click on your stay service.
  3. Under Options, enter a T&C HTML.
    - Learn more about these fields in our guide about setting up your stay service.
  4. Click Save.

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