Calculating the lead time of reservations shows how far in advance your customers make reservations. It’s useful for analysis and helping find the rate strategy that’s right for you.

Step 1: Export the report to Excel

  1. Click Reservation report on the Dashboard, or go to Main menu > Reservations > Reservation report.
  2. Make sure Mode is set to Detailed.
  3. Set Filter to Overlapping.
  4. Under Start and End, choose the interval you want to look at lead times in.
  5. Click OK, then Export.
  6. Download the export file (you'll receive a notification when it's ready to be downloaded).

Step 2: Calculate lead time of reservations

  1. Open the spreadsheet in Excel.
  2. Select the Reservations sheet.
  3. Click on the letter at the top of the Arrival column to select the entire column.
  4. Right-click anywhere in the Arrival column, then select Format cells.
  5. Select the Date category and click OK.
  6. Repeat steps 3-5 with the Created column.
  7. Create a new column and call it Lead time.
  8. Click on the letter at the top of the new Lead time column to select it, right-click anywhere in the column, then select Format cells.
  9. Select the Number category, set Decimal places to 0, then click OK.
  10. Create a formula in the first cell of Lead time that calculates Arrival minus Created.
    - With the first cell of the Lead time column selected, double click the bottom-right corner of the cell to fill the rest of the column with the formula.
  11. Find the average of the Lead time column. This is the average lead time for reservations in the chosen interval.
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