To view the Check-out Report, click the departures donut on the Dashboard or go to Main menu > Reservations > Check-out report.
Reservations available for check-out
In this section you can see all bookings that are due and ready for check-out; if any companions on a booking have a balance left to settle on their accounts, that booking will not be listed here. Choose the Service you would like to see check-outs for. Tick the Select all checkbox to check out multiple reservations at once.
The balance on these bookings will be 0, but many may still have items on the bill that need to be closed. When you press the
Check out button, the system does 3 things:
- Checks out all the rooms.
- Turns the rooms to "dirty" if they were not already turned to dirty overnight.
- Closes all items on open bills. Note that if any items have not yet been allocated to a bill during check-in, the system is not able to close those items as it does not know to which bill of the guest to move the items before it closes it.
Reservations not available for check-out
In this section, you can see any reservations that are not balanced or have items in multiple windows that do not balance.
Each booking has an icon that will take you straight into the billing screen of that guest, allowing you to quickly resolve any open payments or billing issues. As long as all items are moved into a bill, you do not need to close the bill. You can simply skip back into the report, and it will refresh and move the items to the section "available for check out".
Once all bookings have been moved to the "available for check-out" section, you can press "check out" and the system will process the check-outs.