To view the Payment Card Report, go to Main menu > Finance > Payment card report.
The Payment Card Report shows all payment cards and preauthorizations created in a specific period. This report can help reception to keep an overview of all live preauthorizations of guests who have departed, and to quickly delete these preauthorizations.
Filters
- Start - Select a start date to restrict results to a specific time period
- End - Select an end date to restrict results to a specific time period
- Options
- Display payment cards - to see all payment cards stored in the selected period
- Display preauthorizations - to see all preauthorizations made in the selected period - Origin - Original source of payment
- Gateway - Charged via the Mews Merchant (or Adyen direct account)
- Manual - Cards/preauthorizations charged manually - Type - Select any specific card types that you would like to see or Deselect all to see all results
- Format - Type of card used
- Physical - A real payment card that is either physically presented or will be presented by the customer at a later date
- Virtual - A one-time payment card, often created by OTA's to pay for reservations - Preauthorization status - Choose the status of the preauthorizations you want to see listed.
- Canceled - Preauthorizations that have been canceled.
- Chargeable - Preauthorizations that are ready to be charged.
- Charged - Preauthorizations that have already been charged.
- Expired - Preauthorizations that couldn't be charged because the payment card is expired.
- Failed - Preauthorizations that couldn't be charged.
- Pending - Preauthorizations that have been charged, but the charge hasn't been finalized.
Data features
After you have selected the correct filter options, click OK
and then View report
. Each item will be displayed with the following information:
- Customer - Name in Mews customer profile where the card is registered
- Type - Here you'll find a list of all card types that are supported by Mews Commander
- Number - Card number, displayed with only the last 4 digits. Cards run through Adyen will also include the first 6 digits.
- Name - Name of card holder. This should be written exactly as it is displayed on the card.
- Expiration date - Date that the card expires and becomes invalid; if the card has an
Expired
badge, it can no longer be charged. - Format - Physical or virtual, as described above.
- Identifier - Unique number generated by the payment gateway and used to identify that particular card
- Created - Date and time that card created in system, plus employee who added that card information
- Notes - Any additional notes regarding that card. If the card information was received via a third party integration, that will be stated here.
- Status - If the card has a
Disabled
badge, it can no longer be charged. - Actions - Click the
More Options
icon to the right of a payment card to open the Actions menu. You can choose from the following actions:
- Preauthorization - Select to create a new preauthorization for an existing card or select "New payment card" from the drop-down list to add a new card.
- Payment card payment - Select to make a payment with an existing payment card or select "New payment card" to make a payment with a different card.
- Disable - Select to disable, but not delete, the card. It will remain under the
- Payment cards section with aDisabled
badge. Once you've disabled a card, it cannot be re-enabled. Please note that only online chargeable cards can be disabled.
- Delete - Select to delete the card. It will no longer be listed among the customer's payments (in their profile) or the Payment Card Report. Once you've deleted a card, it will have to be manually added again to be charged.