Channel manager queue

To view the Channel Manager Queue, go to Main menu > Queues > Channel manager.

The Channel Manager Queue shows the status of all system updates sent to your channel manager via Mews Operations.

Filters

On this screen, you can filter results by:

• Client - Select the channel manager that you want to view queue items for.

• Find - Search the name of an integration to see the queue items connected to it.

• Origin
  - Manual - Select to view items that were produced manually.
  - System - Select to view items that were produced automatically by the system.

• Type - Choose a type of channel manager update you want to see listed.
  - Change notification - Changes made in the system, such as changes to rates or space descriptions.
  - Download reservations by IDs - The IDs of reservations that have been downloaded by searching for their ID in your Booking.com integration.
  - Inventory push - Updated rates and availability.
  - Pull all future reservations - Imported all reservations in the future from the channel manager.
  - Reservation processing - Reservation created in Mews Operations.
  - Reservation synchronization - Reservations synchronized in Mews Operations and the channel manager.

• Status - Select the item status types you wish to view.
  - Canceled - The update was not processed quickly enough and was automatically canceled by the system.
  - Failed - The update could not be processed.
  - Processing - The update is still being sent to the channel manager.
  - Scheduled - A time has been set for the update to be sent.
  - Success - The update was successfully shared with the channel manager.
  - Waiting - The update has been sent, but no response has been received from the channel manager.
  - Warning - The update was sent, but there were some minor issues (for example, invalid data).

• Filter
  - Created - Select to sort the items by most recently created.
  - Processed - Select to sort the items by most recently processed.

• Start - Select a start date to restrict results to a specific time period.

• End - Select an end date to restrict results to a specific time period.

Select the desired filter options, and click OK to view your changes.

Data

On the Channel Manager Queue screen, queue items are listed with the following details:

• Type - The type of update being sent to the channel manager.

• Integration - The connected channel manager integration.

• Enterprise - The name of the property.

• Origin - The origin of the item (either manual or system).

• Created - The date and time that the item was created.

• Processed - The date and time that the item was processed.

• Difference - The time difference between when the item was created and when it was processed.

• Status - The status of the queue item.

If the status of the queue item is Failed, you'll see a More Options icon—click it to choose from the following actions:

• Delete - Select this option to delete the queue item.

• Execute - Select this option to process a failed item again. Selecting this option will change the item's Failed badge to a Pending badge.

• Failed - This option will appear after you select the "Execute" option. Select to relabel the item as Failed.