To view the Action Log, click Action log on the Dashboard or go to Main menu > Operations > Action log.

The Action Log tracks the actions performed by users at your property. The following system events (actions) are logged:

  • Price adjustments
  • Reservation changes
  • Service orders
  • Space category events
  • Bill settlements

Action Log entries

Depending on the type of action, an Action Log entry can include the following information:

Price adjustments

  • Employee who performed action > Name of rate Date and time of action
  • Nature of action (specific information).

Reservation changes

  • Employee who performed action > Reservation number (reservation details) Date and time of action
  • Nature of action (specific information). Reason for action.

Service orders

  • Employee who performed action > Service type Date and time of action
  • Nature of action. Reason for action.

Space category event

  • Employee who performed action > Space category Date and time of action
  • Nature of action (specific information).

Click the name of a rate, reservation, service, or space category in an Action Log entry to view it.

Report filters

You can select from the following filter options before you run the Action Log.

  • Start - Select a start date to restrict results to a specific time period.
  • End - Select an end date to restrict results to a specific time period.
  • Type - Select one of the following actions to view only actions of a specific type, or select All to view all:
    - Price adjustments
    - Reservation changes
    - Service orders
    - Space category event
  • Reservation change type - Select one of the following options to view only actions of a specific reservation change type, or select All to view all. Please note that if you select this option, the Action Log will only display actions related to reservation changes.
    - Canceled - The reservation has been canceled.
    - Checked in - The guest has checked in.
    - Checked out - The guest has checked out.
    - Check-in undone - The check-in process has been reversed.
    - Confirmed - A reservation previously marked as optional has been changed to confirmed.
    - Created - A new reservation has been made.
    - Discounted - A discount has been applied to the reservation.
    - End changed - The end date of the reservation has been changed.
    - Locked - The reservation has been locked, and some features cannot be changed until it is unlocked again (i.e. changing the assigned space for the reservation).
    - Origin changed - The origin of the reservation has been changed (e.g. channel or email).
    - Owner changed - The reservation owner has changed.
    - Partner company changed - The existing company associated with the reservation has been added or changed.
    - Person count changed - The number of guests included in the reservation has changed.
    - Product orders added - A product (e.g. drinks or internet) has been ordered and added to the reservation.
    - Product orders removed - A product has been removed from the reservation.
    - Rate changed - The rate charged for the reservation has been changed.
    - Repriced - The total amount due for the reservation has been changed.
    - Requested category changed - The space category has been changed.
    - Space changed - The space assigned to the reservation has been changed.
    - Start changed - The start date of the reservation has been changed.
    - Travel agency changed - The travel agency associated with the reservation has been added or changed.
    - Unlocked - The reservation has been unlocked, providing unrestricted access to room changes.
  • Employee - Select a specific employee to view only actions performed by that employee.
  • Rate - Select a rate to view only changes made to that specific rate. Please note that if you select this option, the Action Log will only display actions related to price adjustments.
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