To view the Action Log, click Action log on the Dashboard or go to Main menu > Operations > Action log.
The Action Log tracks the actions performed by users at your property. The following system events (actions) are logged:
- Price adjustments
- Reservation changes
- Service orders
- Space category events
- Bill settlements
Action Log entries
Depending on the type of action, an Action Log entry can include the following information:
Price adjustments
- Employee who performed action > Name of rate Date and time of action
- Nature of action (specific information).
Reservation changes
- Employee who performed action > Reservation number (reservation details) Date and time of action
- Nature of action (specific information). Reason for action.
Service orders
- Employee who performed action > Service type Date and time of action
- Nature of action. Reason for action.
Space category event
- Employee who performed action > Space category Date and time of action
- Nature of action (specific information).
Click the name of a rate, reservation, service, or space category in an Action Log entry to view it.
Report filters
You can select from the following filter options before you run the Action Log.
- Start - Select a start date to restrict results to a specific time period.
- End - Select an end date to restrict results to a specific time period.
- Type - Select one of the following actions to view only actions of a specific type, or select
All
to view all:
- Price adjustments
- Reservation changes
- Service orders
- Space category event - Reservation change type - Select one of the following options to view only actions of a specific reservation change type, or select
All
to view all. Please note that if you select this option, the Action Log will only display actions related to reservation changes.
- Canceled - The reservation has been canceled.
- Checked in - The guest has checked in.
- Checked out - The guest has checked out.
- Check-in undone - The check-in process has been reversed.
- Confirmed - A reservation previously marked as optional has been changed to confirmed.
- Created - A new reservation has been made.
- Discounted - A discount has been applied to the reservation.
- End changed - The end date of the reservation has been changed.
- Locked - The reservation has been locked, and some features cannot be changed until it is unlocked again (i.e. changing the assigned space for the reservation).
- Origin changed - The origin of the reservation has been changed (e.g. channel or email).
- Owner changed - The reservation owner has changed.
- Partner company changed - The existing company associated with the reservation has been added or changed.
- Person count changed - The number of guests included in the reservation has changed.
- Product orders added - A product (e.g. drinks or internet) has been ordered and added to the reservation.
- Product orders removed - A product has been removed from the reservation.
- Rate changed - The rate charged for the reservation has been changed.
- Repriced - The total amount due for the reservation has been changed.
- Requested category changed - The space category has been changed.
- Space changed - The space assigned to the reservation has been changed.
- Start changed - The start date of the reservation has been changed.
- Travel agency changed - The travel agency associated with the reservation has been added or changed.
- Unlocked - The reservation has been unlocked, providing unrestricted access to room changes. - Employee - Select a specific employee to view only actions performed by that employee.
- Rate - Select a rate to view only changes made to that specific rate. Please note that if you select this option, the Action Log will only display actions related to price adjustments.