If a customer didn't receive an email, you can resend it.

1. Open the reservation.


2. Go the the Mailing tab.


3. Under Type, select the email you want to resend.


After end* This email is automatically sent when a reservation is checked out.


After start* This email is automatically sent when a reservation is checked in.

Before start This email is automatically sent 48 hours before check-in. It leads the guest to Navigator, where they can add any legally-required information from the guest (e.g., address, passport number, etc.).


Cancellation This email is sent to customers when their reservation is canceled.

Confirmation* and booker confirmation* These emails are sent when a reservation is made or an optional reservation/inquiry is confirmed.

There are two versions of the confirmation email. The version that is sent depends on whether the recipient is a guest or booker.

There are two versions of the confirmation email. The version that is sent depends on whether the recipient is a guest or booker.

Quotation This email is sent when an optional reservation or inquiry is created. It contains a summary of the optional reservation(s).

Release reminder* This email is automatically sent 24 hours before an unconfirmed, optional reservation is scheduled to be released.

*These emails have to be enabled in your settings first.

Note: You can only choose an email if it's been sent at least once before.

✍️ All of these emails can be customized.

  1. Under Receiver, choose who the email should be sent to. Select Customer to send it to the email address listed on the customer's profile.Select Custom to send it to a different email address.
  2. Under Language, select the language the email should be sent in. When you customize your emails, you can add translations.
  3. Click Send.

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