If you are receiving an error message that is unusual or incomprehensible, it is worth reporting, so that we can find a solution preventing this from happening in the future.

Often the easiest way for us to solve your challenge is if we get some more details about how the error was caused.

  • Kindly describe which screens you visited or buttons you selected that triggered this error. The more detail you can give the easier it is for us to reproduce and solve this scenario.

  • Often it helps us very much if you send us screenshots, or even better a short video recording.

If we just receive the error message without any explanation, it will be very hard for us to solve this.

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