Please note this article is for informative purposes only and your process may differ from it, as well as the time of execution. You may handle actions in dissimilar orders, depending on your structure and business needs. Our outlaid timeline is to indicate the probable time and to describe the process.

We strongly suggest for you to consult the go-live day procedures with your accounting and front office departments, so the go-live day is planned effectively and reflects your specific financial and operational procedures.

Cashier (08:45AM)

Let’s start the day by entering your starting balance. This will allow your reception team to take cash payments in Mews while you are completing other tasks required for going live with Mews.

Access your cashier in Mews and close it for the first time. Input the starting balance for each currency that you are accepting. Highlight the field. The shift is closed now and you can see that your starting balance has been registered. Show the line with the starting balance amount.

You can print the report should your accounting department require so.

Close this window. A new shift is now open, and your starting balance is displayed under your cashier. Show starting balance column and date of shift opening.

OoO (09:00AM)

Let’s move on to the next step. If we have rooms that cannot be sold for any valid reason, they should be put in Out of Order. Remember that putting a space Out of Order is a business impacting decision and should only be made by a supervisor.

Channel Manager (09:30AM)

Now it’s time to enable your channel manager. When you are ready to enable the integration, monitor your Channel Manager extranet as well as MEWS, in order to validate information displayed in both systems and to confirm that new bookings are delivered correctly.

Housekeeping (09:45AM)

With your housekeeping team check that room statuses (dirty/clean/inspected) are correctly in place reflecting the real space status

Printers & Key cutters (10:00AM)

Install your printer(s) and key cutters integration. We recommend that you try to cut keys and print before you start doing check-ins. Check for any error messages by going to Main menu > Queues > Device commands.

Check all your printouts:

Print a registration card

Print a bill and invoice preview

Bills & Invoices (10:30AM)

Confirm that your bills and invoices have the correct format/number. After the first bill and invoice are closed, check if the numbering is correct.

You can find your closed bills in the ‘bills and invoices report’. Each bill number and format are listed in the report. Highlight the volume bill + column invoice

Let’s print the bill and check our bill header, bill footer and bill number. Highlight the corresponding sections.

Integrations (12:00PM)

Check that all your integrations are created and enabled. Go to the Main menu > Marketplace > My subscriptions

Check the status “Enabled” or “Disabled” in each integration.

Live date

You’re ready to go live! If you have any outstanding concerns, please contact your implementation support center.

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