Solution 1: Check if your Wi-Fi router is connected correctly

Connect a different device, such as your phone or laptop, to the Wi-Fi network you are trying to connect to your terminal.

  • If the Wi-Fi router doesn't work properly with a different device, ask your IT department to resolve this issue first.
  • If the router is active but the terminal is not connecting to the Wi-Fi, proceed to the next solution.

Solution 2: Restart the Wi-Fi status on the terminal

  1. Press 9 and then the green button on your terminal.
  2. Enter the PIN code for the Admin menu and press the green button. How do I find my PIN?
  3. Go to Network > Wi-Fi.
  4. Make sure Wi-Fi is enabled, and select your desired Wi-Fi network.
  5. Enter your own Wi-Fi password that is linked to the router.

If this does not solve the problem, proceed to the third solution.

Solution 3: Reset your Wi-Fi settings

  1. Press 9 and then the green button on your terminal.
  2. Enter the PIN code for the Admin menu and press the green button. How do I find my PIN?
  3. Go to Network > Wi-Fi.
  4. Go to Wi-Fi-reset, and select Wi-Fi-reset
  5. Wait for the terminal to reboot.
  6. Press 9 and then the green button on your terminal.
  7. Enter the PIN code for the Admin menu and press the green button.
  8. Go to Network > Wi-Fi.
  9. Enable Wi-Fi. The terminal will scan the available networks.
  10. Select the desired network, and enter your own Wi-Fi password.
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