New users

Employees automatically gain access to Mews University when their Mews PMS profiles are created. Department managers should create Mews profiles for:

  • Existing employees, during your Mews implementation

  • Any new employees after implementation

Managers: Create new logins

For each employee in a department, the department manager should:

  1. Create their employee profile in Mews.

  2. When their Mews PMS profile is created, their Mews University profile will be created automatically with a learning path that matches their role already set.

Here's a list of the different learning paths and a look at the course content they contain:

Learning path

Content

Front Office Agent

Intro to Mews PMS, Creating reservations, Customer profiles, Timeline, Check-in/check-out, Payments, Basic and advanced billing, Housekeeping, Reservation and customer reports

Front Office Manager

(Same content as Front Office Agent, but includes information on setting up employees and Manager reports.)

Housekeeping

Intro to Mews PMS, Housekeeping

Housekeeping Manager

(Same as Housekeeping, but includes information on setting up employees and Manager reports.)

Reservations Agent

Intro to Mews PMS, Travel agency contracts, Rate setup, Creating reservations, Customer profiles, Timeline, Check-in/check-out, Basic and advanced billing, Reservation and Customer reports

Reservation & Revenue Manager

(Same as Reservations Agent, but includes information on setting up employees and Financial, Chargeback, and Manager reports.)

Finance Manager

Intro to Mews PMS, Accounting setup, Financial and Chargeback reports, Taking payments

General Manager

Intro to Mews PMS, Financial, Chargeback, Manager, Reservations and Customer reports, Scheduling reports, Setting up employees

Property Administrator

Intro to Mews PMS, General Mews account setup, Employee, Space, Accounting, Product, Service, and Rate setup, Travel agency contracts, 'Go live' prep, Scheduling reports

Employees: Update Mews University account

After an employee’s Mews University login is created, they will receive an email with a temporary password and link to the University page to login. After logging in, we advise to change the password with something more secure.

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