Employees automatically gain access to Mews University when their Mews PMS profiles are created. Department managers should create Mews profiles for:
- Existing employees, during your Mews implementation
- Any new employees after implementation
Managers: Create new logins
For each employee in a department, the department manager should:
- Create their employee profile in Mews.
- When their Mews PMS profile is created, their Mews University profile will be created automatically with a learning path that matches their role already set.
Here's a list of the different learning paths and a look at the course content they contain:
Front Office Agent
Intro to Mews PMS, Creating reservations, Customer profiles, Timeline, Check-in/check-out, Payments, Basic and advanced billing, Housekeeping, Reservation and customer reports
Front Office Manager
(Same content as Front Office Agent, but includes information on setting up employees and Manager reports.)
Intro to Mews PMS, Housekeeping
(Same as Housekeeping, but includes information on setting up employees and Manager reports.)
Intro to Mews PMS, Travel agency contracts, Rate setup, Creating reservations, Customer profiles, Timeline, Check-in/check-out, Basic and advanced billing, Reservation and Customer reports
Reservation & Revenue Manager
(Same as Reservations Agent, but includes information on setting up employees and Financial, Chargeback, and Manager reports.)
Intro to Mews PMS, Accounting setup, Financial and Chargeback reports, Taking payments
Intro to Mews PMS, Financial, Chargeback, Manager, Reservations and Customer reports, Scheduling reports, Setting up employees
Intro to Mews PMS, General Mews account setup, Employee, Space, Accounting, Product, Service, and Rate setup, Travel agency contracts, 'Go live' prep, Scheduling reports
Employees: Update Mews University account
After an employee’s Mews University login is created, they will receive an email with a temporary password and link to the University page to login. After logging in, we advise to change the password with something more secure.