New users
Employees automatically gain access to Mews University when their Mews PMS profiles are created. Department managers should create Mews profiles for:
- Existing employees, during your Mews implementation
- Any new employees after implementation
Managers: Create new logins
For each employee in a department, the department manager should:
- Create their employee profile in Mews.
- When their Mews PMS profile is created, their Mews University profile will be created automatically with a learning path that matches their role already set.
Here's a list of the different learning paths and a look at the course content they contain:
Learning path | Content |
Front Office Agent | Intro to Mews PMS, Creating reservations, Customer profiles, Timeline, Check-in/check-out, Payments, Basic and advanced billing, Housekeeping, Reservation and customer reports |
Front Office Manager | (Same content as Front Office Agent, but includes information on setting up employees and Manager reports.) |
Housekeeping | Intro to Mews PMS, Housekeeping |
Housekeeping Manager | (Same as Housekeeping, but includes information on setting up employees and Manager reports.) |
Reservations Agent | Intro to Mews PMS, Travel agency contracts, Rate setup, Creating reservations, Customer profiles, Timeline, Check-in/check-out, Basic and advanced billing, Reservation and Customer reports |
Reservation & Revenue Manager | (Same as Reservations Agent, but includes information on setting up employees and Financial, Chargeback, and Manager reports.) |
Finance Manager | Intro to Mews PMS, Accounting setup, Financial and Chargeback reports, Taking payments |
General Manager | Intro to Mews PMS, Financial, Chargeback, Manager, Reservations and Customer reports, Scheduling reports, Setting up employees |
Property Administrator | Intro to Mews PMS, General Mews account setup, Employee, Space, Accounting, Product, Service, and Rate setup, Travel agency contracts, 'Go live' prep, Scheduling reports |
Employees: Update Mews University account
After an employee’s Mews University login is created, they will receive an email with a temporary password and link to the University page to login. After logging in, we advise to change the password with something more secure.