Occupancy in Mews is calculated based on several different factors. In simple terms it follows this calculation:

Occupancy = (Occupied / Spaces) * 100

Where:

  • Occupied = Reservations

  • Spaces = Total spaces – Out of order

(See Occupancy report for further details on the above items.)

Reservations

A space is considered occupied for the night if a reservation for that space intersects the service's occupancy period (a configurable period of time between a bookable service's standard arrival and departure times).

For example, imagine a hotel offering a classic Stay service with a standard arrival time at 14:00, departure time at 12:00, and occupancy period spanning 18:00 to 8:00:

  • A guest checks in at 15:00 on a Friday and checks out at 9:00 the following Sunday. Availability is blocked for two nights (two nights are reported as occupied): Friday and Saturday.

  • A guest books an early check-in at 9:00 on a Friday (before the service's standard arrival time) and checks out at 13:00 the following Sunday (after the service's standard departure time). Availability is blocked for two nights (two nights are reported as occupied): Friday and Saturday. Even though the guest checked in early and checked out late, they checked in after the 8:00 occupancy ending time and before the following 18:00 occupancy starting time, thus no additional nights are reported as occupied.

    Note: Whether you charge the guest for the early check-in or offer it free is entirely up to you. You can use products to create the charge.

  • A guest wants to check in very early at 4:30 AM on a Friday (before the service's standard arrival time and before the 8:00 occupancy ending time) and check out at 17:00 the following Sunday. Availability is blocked for three nights (three nights are reported as occupied): Thursday, Friday, and Saturday. Because the guest checked in before the 8:00 occupancy ending time, an additional night is reported as occupied.

    Note: An third night is reported as occupied, however only two nights are charged to the guest by default. It is up to you whether to charge the guest for an additional night, for an early arrival, or not at all. (To charge for a full night, change the arrival date of the reservation to the Thursday so the room price is charged automatically when billing.)

Effect on reports

When configuring occupancy periods, consider how you want to run reports. The occupancy periods you set up will affect all reports, notably those with a time filter like the Reservation report.

In the example above, where the occupancy ending time was 8:00, to run a Reservation report correctly, make sure to always select a time after 8:00, so it doesn't include reservations from the previous night.

Previously, occupancy periods were non-configurable and strictly from 18:00 to midnight. Now, you have the option to choose and set which time period you want for spaces to be considered occupied.

Total spaces

The total number of spaces created per space category.

If space categories differ in Type, they may be (de)selected using the filters on the Occupancy report to in- or exclude certain types in the calculation.

Out of order

Spaces placed out of order will be removed from the overall inventory for that given period; thus, lowering the number of spaces in the above calculation.

Note: The end time of the OOO must also be later than the standard arrival time of your bookable service to be counted.

House use

Occupancy calculations are not affected by house use reservations. A house use will not deduct from inventory, nor will it count towards an occupied space.

Availability adjustment

Manual adjustments made to the Availability will not affect the occupancy calculation.

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