Occupancy in Mews is calculated based on several different factors. In simple terms it follows this calculation:

Occupancy = ((Occupied + Occupied by other service) / Spaces) * 100


  • Occupied = Reservations
  • Occupied by other service = Number of spaces occupied by reservations from another bookable service
  • Spaces = Total spaces – Out of order

(See Occupancy report for further details on the above items.)


A space is considered occupied for the night if it intersects a service interval (the period between a bookable service's standard arrival and standard departure times).

For example, if the standard arrival time for a given bookable service is 15:00 and the standard departure time is 11:00:

  • A reservation checking in at 11:00 and checking out at 15:00 would not be included in the occupancy calculation.
  • If that same reservation were to check out at 15:01 instead, then the reservation will be included in the occupancy calculation.

An overbooking will be added to the Occupied count, but also reflected on the Direct and Indirect overbooking statistics accordingly.

Total spaces

The total number of spaces created per space category.

If space categories differ in Type, they may be (de)selected using the filters on the Occupancy report to in- or exclude certain types in the calculation.

Out of order

Spaces placed out of order will be removed from the overall inventory for that given period; thus, lowering the number of spaces in the above calculation.

Note: The end time of the OOO must also be later than the standard arrival time of your bookable service to be counted.

House use

Occupancy calculations are not affected by house use reservations. A house use will not deduct from inventory, nor will it count towards an occupied space.

Availability adjustment

Manual adjustments made to the Availability will not affect the occupancy calculation.

Did this answer your question?