Payments can't be canceled in Mews but they can be refunded and then done again.
Depending on the way the payment was taken, the methods for refunding will vary. Just click on the Take a payment button below to see our guide in order to ensure the way the payment was taken.
If the payment was taken via Merchant, then a full or partial refund of the Merchant will need to be taken which is explained in the following article:
A full refund can be done and both the payment and refund can be closed together. Once this has been done then another Merchant payment can be created
A partial refund can also be done to refund the extra amount that was taken. This will leave the remainder of the payment to complete the items on the bill.
To refund a credit card Terminal payment, you will have to refund the guest on the Terminal at your property and then open the guest's billing screen to post the Terminal refund.
Once you are on the billing screen of the guest, you can add a new Terminal Card Payment with the negative amount.
Click on Payments > Card Payment > Choose Terminal card payment:
To add a refund in the billing, you need to make sure the amount is in negative:
This will add the refund to the billing screen. Now the billing is balanced and you can close it:
Note: If you are fully refunding the payment, then the payment and refund can be closed together, and then a new payment can be added.
If you are partially refunding the payment, then the remainder of the payment will balance the bill.