Even though it's not common and should not be happening too often, discrepancy between channel manager and Mews can happen. Mostly it is related to processed ad hoc changes.
Below you find 6 primary reasons:
- The manual uploads or automatic uploads aren't being sent.
Go to Main menu > Queues > Channel manager and confirm the most recent inventory update doesn't have a
Failedstatus. If it does, click the inventory update to open it and read the results in the Results section. Send this information to Mews support and the channel manager support contact. Please note: This is not visible for delta uploads. Please immediately contact your support contacts.
- The rate's channel manager ID is incorrect.
Check your inbox for configuration errors. Open channel manager rates in the integration and confirm that the channel manager ID matches the mapping codes for the channel manager.
- The rate isn't mapped in the channel manager.
Check your inbox for configuration errors. Open channel manager rates in the integration and confirm that the channel manager ID matches the mapping codes for the channel manager. Email your channel manager support contact to update the mapping code. You can find the instructions on how to do so in the Map spaces, rates, and products section.
- The Upload rates operation isn't enabled.
Go to Main menu > Marketplace, go to My subscriptions, and click
Settingsnext to the name of the integration. Confirm Upload rates is listed in the Enabled operations field. If it's not, enable it and click
Save. If it is, contact Mews support and your channel manager support contact.
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