The response message:
You are trying to check out a guest from a door which is already vacant or you are trying to add a companion guest into an already vacant room.
Why this happens:
This can occur especially if you have a hostel setting in the Data JSON field for the key encoder configured in your key cutter integration. When you have included the line "DuplicateKeyAllowed": "True" in the Data JSON, Mews always creates a joiner/duplicate card. When there are no valid cards registered in your door lock software linked to the space for which you are trying to create a key, the door lock software will throw this error.
How to resolve:
- Check if any of your key encoders configured in the key cutter integration in Mews uses the hostel setting.
- Delete any previously created key in that space,
- And then try to create a new key for that space, directly in your door lock software
- Then try to create a key from Mews, and observe whether the same error message occurs (see How to find logs from the Mews Connector app)
If your property is not a hostel, you do not need to have the line
"DuplicateKeyAllowed": "True" in your key encoder configuration.
If your property is a hostel, but you have individual bed spaces configured in your door lock software, and you have mapped these spaces in Mews (Key cutter integration > Key cutter mappings), then you do not need the line