The response message:

In your KeyCutter JSON setting in Mews, a UserGroup which does not exist in Vision was entered. Please enter a UserGroup into Mews which does exist in Vision. Read more here:

Why this happens:

In your Vision software, you can set up User Groups and User Types*. When you set up the connection between Vision and Mews (set up guide here), you will find instructions on how to incorporate these two elements in Mews under point 5 in Step 2: Set up Vision key cutters.

This error could be returned if you have not included the correct "UserGroup" in the Data JSON field

*For more information about User Groups and User Types, we recommend consulting the Vision user manual.

How to resolve:

Go to Marketplace > My subscriptions, then click into your Key cutter integration > Key cutters.

You should see something like this:

Once in the page, check if you a “UserGroup” specified. This should match an existing User Group in your Vision software.

  • If you do not have a User Group specified, add this information by clicking on the encoder to go to the editable page

If you observe that you already have a “UserGroup” specified, yet your key creation attempts still return this error:

  • Double check in your Vision software whether this User Group still exists, is active, and not disabled in any way

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