The response message:
This key cannot be used because it's damaged. We recommend trying again with a new key. You can read more about why this happens here:
Why this happens:
When the key card is damaged, inserted incorrectly, or not the right type of card, your key encoder will not be able to encode new information on the card (in order to create the key). The lock software will then return this error.
How to resolve:
Try to create the key again with a new key card, or make sure that the key card is inserted properly into the encoder device.