If you notice that you are not receiving reservations from your Channel Manager into Mews, make sure to check several options.

Channel Manager

Can you find the reservation in the Channel manager? If you can't find it there, it was not delivered from the OTA. Contact your Channel Manager support to see where the issue might be coming from.

Mews

If you found the reservation in your Channel Manager but you can't find it in Mews, navigate to Menu > Marketplace > My subscriptions and find your Channel Manager.

Open the integration and check the follows:

  1. Is the integration Enabled? If not, you need to enable it.
  2. The Download Reservations operation should be enabled.

If both are enabled, contact your Channel Manager support and ask them for the log delivery of the reservation. Send that file to [email protected] so we can investigate what happened and fix any potential connection issues.

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