This is usually due to problems in the mapping between either the Online Travel Agency and the Channel Manager, or the Channel Manager and Mews, but first, we recommend to take a look at the Action Log of the reservation to see if there have been changes done manually in the Space Category (you know it can always happen).

If that is not the case, please check the mapping of Space Categories between the Online Travel Agency that the reservation has been done from and the Channel Manager, usually Channel Managers would send the reservations to a default Space Category if there is a problem with the mapping and it can not find the right Space Category.

Finally, the problem could be coming from a mismatching between the IDs set in Mews for the Space Categories, and the codes of the Space Categories in the Channel Manager you are using. You can check the codes in the Integration of the Channel Manager that you have set up in the Marketplace.

On the left-hand side, click on Channel Manager Categories.

Now select the Space Category that you will like to change the ID for, and then you can type the ID given by the Channel Manager (you can always contact their support if you are having trouble finding it, they will be more than happy to help), and careful! it is case sensitive. Save the changes and you should be good to go!

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