How the information flows, broken down play-by-play:
- A guest walks into your property, and approaches the Operator Tablet.
- He/she goes through the check-in process, and gets to the "create key" stage.
- Operator communicates this information to Mews Server.
- Mews Server communicates the key creation command to Mews Connector with the relevant information.
- Mews Connector sends the key creation command to your lock software using a format that the lock software accepts (the door lock protocol).
- The door lock software processes it and instructs the encoder to get ready for encoding a key.
- The guest places a card on the machine.
- The encoder detects the card and encodes the card for the guest.
- The guest takes the card and goes to his/or room.
Devices you will need:
- You will need an encoder which your guests will use to encode their key cards. This is usually connected to a computer by a cable (can be USB or ethernet). You can connect the encoder to a computer that is hidden behind the kiosk.
Integrations you will need:
- Set up the key cutter integration as usual - refer to the relevant key cutter set up help guide
- Make sure you have selected the encoder in your Mews Connector integration
- Set up your Operator kiosk as usual
Operator configurations for your key encoder:
- Make sure you have selected the encoder you will use in your Operator integration under Marketplace > My subscriptions > Mews Operator > settings
- Make sure you have also selected the encoder in your Operator configurations under your Stay settings
HINT: When setting up your Operator kiosk for the first time, Mews recommends testing the check-in and key creation flow with a fake reservation, just to be sure everything works as intended.