The response message:

The Hotek client is not connected. Check that both the server and client applications are up and running. Read more here:

Why this happens:

When a key gets created in Mews, the key creation message is sent from the Mews Server (in the cloud) to your Mews Connector application (installed on a computer at your property), which then forwards the message to the Hotek Interface System (server). Hotek then communicates to the Client counterpart of the Hotek Interface System in order to proceed with the key creation process.

This error occurs when Hotek’s Server application cannot communicate to its Client application.

Read more about how key cutter integrations work

How to resolve:

Mews recommends stopping and starting all Hotek applications. You could also restart the computer.

If that does not work, we recommend contacting Hotek support.

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