If you need to register all guests staying at your property, or simply add more accurate information about each guest staying in your rooms, you will need to add a companion to the booking.
STEP 1: Open the reservation
- One way to do this is to find the reservation on the Timeline, click on it, and then click
Manage,
STEP 2: Go to the Group tab
STEP 3: Add the companion
- If they already have a customer profile: Under Add an existing customer, search for their name and click
Add. - If they don't have a customer profile: Under Add a new customer, fill in the fields, and click
Create.
STEP 4: Double-check
Once you've added the companion, they'll appear on the right side of the reservation details
STEP 5: Make owner
If you want to make a companion the reservation owner, click this Make owner icon next to the companion's name
If you make a companion the reservation owner, make sure all legally required information is filled out in their customer profile (legally required information varies by country).