As you know the billing in Mews works in a different way than in the other PMS systems. In Mews the billing is per customer and not per room or reservation. Because of that you don't need the guest to be still checked-in if they want to have lunch in the restaurant and pay at reception. Or you don't even need them to have a reservation at all.

You can't find the name of the guest when trying to make a room charge?

There could be several reasons for that.

  • If the guest has a reservation, make sure they are entered as a companion in the reservation. Not sure how? Check below.

  • If you want to charge a customer that had no reservation at all, you can create a paymaster profile and transfer the charges there. Create a Customer profile in Mews and go to Internals tab. Select Paymaster account from the Classification dropdown and you are ready to charge.

Check out below if you want to create a paymaster account to issue invoice company.

Now you just need to charge the payments directly in Mews 😁

  • Make sure there is no Cashlist classification in the profile of the customer. Sometimes you don't want certain clients to be able to post charges on their room for different reasons, e.g. no balance on their credit card. In such cases you can select Cashlist as a classification in their profile and they will need to pay on spot when they are ordering services in your restaurants or bars.

When the POS system searches for the customer (via Mews Open API), Mews always returns with the relevant customer profile including any classifications (e.g. blacklist, cashlist). It is up to the POS system (integration partner) to decide how to react to that information. Not all POS systems have this functionality so it's better to check with them whether something else needs to be configured so you can use that option.

For example, if the bartender searches for customer John Doe and he has the customer classification Cashlist selected in his profile in Mews, the POS system itself will receive this information. The POS system will then either ignore this information (no action - charge will still be possible), or restrict payment options to only settle on the spot (cannot post charge to the room in Mews).

List of commonly used customer classificaitons

Wanna know more about POS integration? 😎

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