• Mews terminology can get tricky sometimes, check this guide for clarification.
  • Property can be built in either gross or net pricing environment that is defined by a country's legal environment. A channel manager partner can work with both or either one environment.

- Net pricing environment: net price amounts should be accepted and displayed in a channel manager's extranet and reservations should be sent in net prices.

- Gross pricing environment: gross price amounts should be accepted and displayed in a channel manager's extranet and reservations should be sent in gross prices.

  • Restriction states and its combinations are usually a source of issues. The documentation explains restrictions states and its combinations in details.
  • Full update could cause troubles for a partner, as it could be quite big and requires fast processing. The size of update depends on property settings (number of space categories, rates, complexity of restrictions, etc.). Each message within an update should be followed by plain response. If plain response is not returned within 1-2 minutes, it will timeout and will be re-tried until succeed.
  • Group reservations, e.g., one family books 3 rooms. Such reservation request should be sent in accordance with these two rules:

- The whole group is uniquely identified by channelManagerId in Mews and in the channel manager extranet.

- Each reservation should have a unique code within the group. The same code for the reservation should be provided in any following modification message.

  • Error codes get often overlooked. By responding with a correct error code, you help us to solve the issue, as some errors trigger notification emails to properties and disable certain updates in Mews, so Mews won’t spam you with those.


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