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Channel manager reservation API errors

Channel manager reservation API errors

This article explains why some reservations may get rejected by Mews. This is applicable only on channel managers that use Mews Channel API.
Ksenia Galtsova avatar
Written by Ksenia Galtsova
Updated today

In case when a Channel manager sends a reservation in a format different from Mews API requirements, the reservation will fail and Mews will return error code: 7. Mews Technical Partnership Success team checks on failed reservations daily and contacts Channel Manager partners.

NOTE: there is no automation to notify customers, so Mews Support team will contact them informing about a missing reservation.

Possible errors

For more detailed information, please refer to Channel API documentation here.

Reservation code

The following \"error\":{\"code\":7,\"message\":\"Invalid value 'code' of 'reservation'.\ is returned in cases:

  • reservation codes are not provided
  • reservation codes are not unique

Reservation amounts

The following \"error\":{\"code\":7,\"message\":\"Invalid value '-100.0' of 'reservation.amounts'..gross'.\ is returned in case:

  • Night amounts are negative
  • Total reservation amount is negative
  • Amounts missing
  • Number of amounts per night is greater/less than number of booked nights. E.g., reservations is booked for one night, but amounts are sent for two nights or vice versa.

Extra amount

The following \"error\":{\"code\":7,\"message\":\"Invalid value '-80.0' of 'extra.amount.gross'.\ is returned in case:

  • Extra amounts are negative
  • Extra amount missing

Extra count

The following \"error\":{\"code\":7,\"message\":\"Invalid value of 'extra.count'.\" is returned in case:

  • Extra count equals or below 0

Reservation guests

The following \"error\":{\"code\":7,\"message\":\"Invalid 'reservation.guests' - there is more guests than 'reservation.adultCount' and 'reservation.childCount' combined.\ is returned in case:

  • when total number of adultCount and childCount does not equal number of guest profiles. E.g., adultCount: 1 and childCount: 2 , number of guest profiles should be 3.

Reservation guest: last name

The following \"error\":{\"code\":7,\"message\":\"Invalid value of 'reservation.guest.lastName'.\ is returned in case:

  • Last name in guest or/and customer profile is missing. This is required information. In case it is not provided, it should be replaced with UNKNOWN.

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