If a Channel manager sends a reservation in a format different from Mews API requirements, the reservation will fail and Mews will return error code: 7. The Mews Technical Partnership Success team checks on failed reservations daily and contacts Channel Manager partners.
NOTE: there is no automation to notify customers, so Mews Support team will contact them, to inform them about a missing reservation.
Possible errors
For more detailed information, please refer to Channel API documentation here.
Reservation code
The following \"error\":{\"code\":7,\"message\":\"Invalid value 'code' of 'reservation'.\ is returned if:
- Reservation codes are not provided
- Reservation codes are not unique
Reservation amounts
The following \"error\":{\"code\":7,\"message\":\"Invalid value '-100.0' of 'reservation.amounts'..gross'.\ is returned if:
- Night amounts are negative
- Total reservation amount is negative
The following \"error\":{\"code\":7,\"message\":\"Invalid value of 'reservation.amounts'.\ is returned if:
- Amounts missing
- Number of amounts per night is greater/less than number of booked nights. If a reservation is booked for two nights, two amounts should be sent (each representing a price per night) and one total amount. For example, if a reservation is booked for one night, but amounts are sent for two nights or vice versa.
Extra amount
The following \"error\":{\"code\":7,\"message\":\"Invalid value '-80.0' of 'extra.amount.gross'.\ is returned if:
- Extra amounts are negative
- Extra amount missing
Extra count
The following \"error\":{\"code\":7,\"message\":\"Invalid value of 'extra.count'.\" is returned if:
- Extra count equals or below 0
Reservation guests
The following \"error\":{\"code\":7,\"message\":\"Invalid 'reservation.guests' - there is more guests than 'reservation.adultCount' and 'reservation.childCount' combined.\ is returned if:
- When the total number of
adultCountandchildCountdoes not equal the number of guest profiles. For example, the number of guest profiles foradultCount: 1andchildCount: 2should be 3.
Reservation guest: last name
The following \"error\":{\"code\":7,\"message\":\"Invalid value of 'reservation.guest.lastName'.\ is returned if:
- The last name in
guestor/andcustomerprofile is missing. This is required information. In case it is not provided, it should be replaced with UNKNOWN.
Reservation: channel information
Booking channel information is optional, however if sent, it must include both channel code and channel name. If only one value is provided, the reservation will fail.
"channel": {
"code": 1,
"name": "Expedia"
}
Reservation interval
The following code": 1,\"error\":{\"code\":7,\"message\":\"Invalid interval - 'reservation.from' has to be before 'reservation.to'.\ is returned if:
- when a reservation start date is earlier than the check-out date