Don’t just rely on guests to leave you good reviews. These reputation management integrations will help you proactively attain positive feedback and help you maintain your property’s high scores.
Pulls data of departed guests
Sends targeted post-stay surveys to guests
Does not push responses back into the guest profile in Mews
Updates internal notes with customer reviews
Retrieves all checked-out guests on a daily basis
Updates customer notes with survey response NPS
Updates customer classification if applicable
Sends post-stay surveys using a customer email address from Mews
Updates customer profiles with survey information
Automatically sends a survey to any guest checking out
Collects and spreads reviews on the platforms that matter to you, coming from 100% of your customers
Thanks to this connection, you'll also be able to analyze in detail the feedback you receive from your customers (identify room number, number of guests during the stay... link all this information with the collected reviews)
Automatically use guest reservations data to target guests with questionnaires directly via the Franklyview platform
Does not push customer responses back onto their Mews profile
Do you want to learn more about integrations? Read the guide below.