D-edge and Bad authentication error

Mews-D-edge connection has several security layers and one of them is username and password, which a property adds into D-edge integration in Mews.

If the username and/or password does not match the ones in D-edge, inventory update and reservation download operations will automatically get disabled and Mews will trigger a notification email.

Why Bad authentication error could happen and what to do?

Credentials were updated in either Mews or D-edge and this change was not reflected in one of the systems

• Compare username and password between Mews and D-edge

• If they do not match, fix them.

• Enable disabled operations. Send a push for one day to check if it succeeds (you will receive another error notification email if it fails).

• If the push succeeds, you do not need to send a manual push. Inventory update for all the changes that were made while operations were disabled will be sent automatically.

• If the push fails, please open a ticket with [email protected] and add your D-edge contact in the copy.

D-edge re-set credentials

• Compare username and password between Mews and D-edge

• If they do not match, fix them.

• Enable disabled operations. Send a push for one day to check if it succeeds (you will receive another error notification email if it fails).

• If the push succeeds, you do not need to send a manual push. Inventory update for all the changes that were made while operations were disabled will be sent automatically.

• If the push fails, please open a ticket with [email protected] and add your D-edge contact in the copy.

Connection issue

There is also a possibility of a bug, which needs to be confirmed by ruling out the first two options.

• If username and password match between Mews and D-edge, but you still received the Bad authentication email.

• Do not change username and password.

• Enable disabled operations. Send a push for one day to check if it succeeds (you will receive another error notification email if it fails).

• If the push succeeds, you do not need to send a manual push. Inventory update for all the changes that were made while operations were disabled will be sent automatically.

• If the push fails, please open a ticket with [email protected] and add your D-edge contact in the copy.