Seamlessly integrate the HyperGuest platform and Mews PMS. Learn more about HyperGuest.

Before you start

Here are some things to know before you set up HyperGuest for Commander you need to:

- License the HyperGuest service.

- Contact HyperGuest support to schedule a date to test the integration together.

-This integration does not support Reservation modification. Reservations can only be created or cancelled.

-Partial cancellation of a reservation group is not possible. If one reservation within a group reservation needs to be cancelled, the entire reservation group will be cancelled and then a new reservation will be created.

Note: If you're already live with Mews, we won't configure whole integration for you—we'll just handle the testing, and help you out if you have any problems.

Step 1: Connect HyperGuest

  1. Go to Main menu > Marketplace.
  2. Under Categories, click Distribution.
  3. Find the HyperGuest integration and click See more.
  4. Click Connect.

Step 2: Map space categories

When you connect the HyperGuest integration, all of your space categories are mapped automatically.

  • If you don't want a space category to be sent to HyperGuest, you can remove it.
  • If you need to add more space categories in the future, you can manually map them.

Remove mapped space categories

  1. In the Marketplace, go to My subscriptions.
  2. Find the HyperGuest integration and click Settings.
  3. Click Channel manager rates.
  4. Find the rate that the space category is connected to, and click on the channel manager ID.
  5. In the Channel manager categories section, find the space category you want to remove and click the icon.
  6. Click Delete.
  7. Repeat steps 4-6 for every space category that you don't want sent to HyperGuest.

Manually map space categories

  1. In the Marketplace, go to My subscriptions.
  2. Find the HyperGuest integration and click Settings.
  3. Click Channel manager categories.
  4. Click +.
  5. In the Channel manager ID field, enter the room code from HyperGuest.
  6. Under Category, select the space category you want to send to HyperGuest.
  7. Select the Synchronized checkbox to send availability updates to the channel manager.
    - If a space category is unsynchronized, no updates are sent.
  8. Click Create.
  9. Repeat steps 4-7 for every space category that you want to map.

Step 3: Map rates

When you connect the HyperGuest integration, all of your public rates are mapped automatically but you'll need to update the codes.

  • If you want private rates to be sent, you can manually map them.
  • If you want some rates to be removed entirely (so reservations can't be made with them), you can remove them.

Update mapped rates

  1. In the Marketplace, go to My subscriptions.
  2. Find the HyperGuest integration and click Settings.
  3. Click Channel manager rates.
  4. Find the rate you want to update, and click the channel manager ID.
  5. In the Channel manager ID field, enter the rate code from HyperGuest.
  6. Find the Synchronized checkbox and decide which updates you want to send to the channel manager.
    - Synchronized rates send pricing and restriction updates to the channel manager.
    - Unsynchronized rates don’t send pricing or restriction updates to the channel manager, but can still receive reservations.

    If you want to manage rate pricing in HyperGuest rather than Commander, make sure the rate is unsynchronized.
  7. Click Save.

Manually map rates

  1. In the Marketplace, go to My subscriptions.
  2. Find the HyperGuest integration and click Settings.
  3. Click Channel manager rates.
  4. Find the rate you want, and click on the channel manager ID.
  5. Click +.
  6. In the Channel manager ID field, enter the rate code from HyperGuest.
  7. Under Rate, select the rate you want to send to HyperGuest.
  8. Find the Synchronized checkbox and decide which updates you want to send to the channel manager.
    - Synchronized rates send pricing and restriction updates to the channel manager.
    - Unsynchronized rates don’t send pricing or restriction updates to the channel manager, but can still receive reservations.

    If you want to manage rate pricing in HyperGuest rather than Commander, make sure the rate is unsynchronized.
  9. Click Create.

Remove rates

If you want to completely remove a rate so no reservations can be created with it, delete or unsynchronize the rate in both Commander and HyperGuest.

Step 4: Connect space categories to rates

  1. In the Marketplace, go to My subscriptions.
  2. Find the HyperGuest integration and click Settings.
  3. Click Channel manager rates.
  4. Find the rate you want, and click on the channel manager ID.
  5. Connect the rate to one or more space categories: Click +, and then click + Channel manager category to only connect specific space categories (for example, if it's a promotional rate).Click to connect all mapped space categories to the rate.

Step 5: Package products

Package products with rates to ensure that they're added to your channel manager reservations.

If the product is charged per night or per person per night

Step 1: Map the product

  1. In the HyperGuest integration settings, click Channel manager products.
    - Click the + button.
  2. Under Channel manager ID, enter a mapping code.
    - Use any mapping code. You do not need to add this product to HyperGuest extranet because packages are managed from Mews.
  3. Under Product, choose the product you want to map.
  4. Click Save.
  5. Repeat steps 3-5 for every product that you want to be sent to HyperGuest.

Step 2: Connect the product to a mapped rate

  1. In the Marketplace, go to My subscriptions.
  2. Find the HyperGuest integration and click Settings.
  3. Click Channel manager rates.
  4. Find the rate you want to package a product with, and click on the channel manager ID.
  5. Click +, and then click + Channel manager product.
  6. Under Product, select the product you want.
  7. Click Create.
  8. Repeat steps 5-8 for every product that you want to be available via HyperGuest.
    - Repeat these steps with the same rate to package it with multiple products.

If the product is charged once or per person

Via Product rules setup will add products to a reservation once it is created in Mews but products won't be visible online, while making a reservation.

  1. Go to Main menu > Settings > Services.
  2. Click on your stay service.
  3. From the Settings menu, click Product rules.
  4. Click the + button.
  5. Under Action, select Add.
  6. Under Product, choose the product that you want to be added to a reservation.
  7. Choose the condition that must be met in order for the product to be added to the reservation. For example, if you want the product to be added when the reservation is made with a specific rate:
    - Under Rate condition, select Equals.
    - Under Rate, select the rate you want the product packaged with.
  8. Under Origin condition, select Equals
  9. Under Origin, select Channel manager.

Step 6: Set up travel agencies

For each travel agency, you need to create a profile/contract and set up mapping. Then, Commander will be able to automatically detect and handle any new reservations from that agency.

With HyperGuest , we recommend that you only map the most specific reservation sources. Not sure what we mean? Learn more about travel agency mapping.

Step 7: Test the integration

You need to perform this test with someone from HyperGuest.

  1. In Commander, go to Main menu > Marketplace.
  2. Go to My subscriptions.
  3. Find the HyperGuest integration and click Settings.
  4. Under Enabled operations, select Upload availability, Upload rates, and Upload restrictions.
  5. Click Save.
  6. In the Options section:
    - Under Action, select Push inventory.
    - Under From, select today's date.
    - Under To, select 1 week from today.
  7. Click OK.
  8. Refresh the page.
    - If you have mapping errors, your selections under Enabled operations will no longer be selected, and a detailed list of the errors will be sent to the address entered in the Notification email field.
    - Fix the errors and repeat steps 4-8. If the inventory update is successful, we'll send an email to the address entered in the Notification email field.
  9. When you have no mapping errors, log in to your HyperGuest account and compare the availability, rates, and restrictions to those in Commander.
    - If they don't match, make sure you don't have availability limits, commissions, taxes, or markups added in HyperGuest. If you need help with this step, please contact HyperGuest support.

Step 8: Enable the integration

The integration needs to be enabled in Commander and HyperGuest at the same time. Contact HyperGuest to make sure you enable the integration on both sides simultaneously.

  1. In the Marketplace, go to My subscriptions.
  2. Find the HyperGuest integration and click Settings.
  3. Select the Enabled checkbox.
  4. In the Enabled operations section, make sure that Upload availability, Upload rates, Upload restrictions, and Receive reservations are selected.
  5. Click Save.
  6. In the Options section at the bottom: Under Action, select Push inventory. Under From, select today's date. Under To, select 365 days from today.
  7. Click OK.

What operations can be enabled in Mews?

The HyperGuest integration can be 2-way only.

  • 2- way connection means that availability, rates and restrictions are managed from Mews and reservations are pushed from HyperGuest into Mews.


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