For properties using Adyen - Merchant payment gateway provider, the payouts are done by Mews Finance Tean manually every week. The payouts are sent for the settled charges from the previous week.
Merchant Balance Report
To match the payout, you will need to use the ID of the payout, which you can find in the
Merchant Balance report by going to the Main menu > Finance > Merchant Balance.
When you open the Merchant Balance report, you can click on the
Payout to view the charges, which were included in this specific payout.
If you would like to see the total breakdown including more details, such as which charges were made, by which guest, and using which Credit Card, then you would need to use the
For example, if the payout was created on 03/08/20, you would need to check the previous week before this payout was sent. In this example, this is going to be from 28/07/20 to 03/08/20.
After you define the dates, go to the
And use the following filters to find the charge:
- Make sure to select
settledstatus to search for the settled charges within these dates.
Settled means that the fees were already deducted.
In the exported report, you can filter out all payments included in the given payout by the Settlement ID.
For more information about the Merchant balance and Payment reports, please follow these links: