If you received a payment request for negative merchant balance, it is because your current balance has gone below 0. The reason for it might be processed refunds, received chargebacks or deducted Mews platform fees.
If you want to see why your balance went negative, navigate to Menu > Finance > Merchant balance and filter out the report to see the details after your last payout.
You can also check the Payment report and see which transactions are still
Charged instead of
Settled. All transactions will status
Charged are still not being reflected into your bank account - payout is not sent or refunds are not deducted.
If you have already processed payments and the balance is back positive and can cover the amount mentioned in the request, you can ignore the payment request. The amount will be deducted automatically in a couple of days.
If your balance is still negative, please pay the outstanding amount as per the request.
If you want to know more details about the structure of your negative balance, please send an email to [email protected].